ONBOARDING & INCUBATION
Vital foundational steps to ensure structured, complete and optimal knowledge transfer and project setup. Our dedicated team guide you through every step of the process to ensure we build trust and confidence from the start.
CUSTOMER SUPPORT
At the core of the services we provide, we work seamlessly with our client to design, plan and build a customer support experience that both reflects their values and culture and leverages our expertise. This is a constant feedback loop working relentlessly to always be better.
TECHNICAL CUSTOMER SUPPORT
With clients raging from Nasdaq blue-chips through to Startups. We provide 24/7 premium technical support (PTS) both multi-lingual and multi-channel across all your customers connected devices and services working tirelessly to delight on each and every interaction.
MULTI-LINGUAL SUPPORT
Delivering from the number one outsourcing hub in Europe (Poland), we currently deliver in more than 16 languages with a local talent pool offering availability in up to 30 languages. In fact, more than 95% of our people are degree educated.
SALES ORDER MANAGEMENT
Supporting organisations across the entire commerce value chain from drop shippers and distributors to manufacturers and retailers covering billing & order-fulfilment through to product installation & trouble shooting while always working to enable upsell/cross sell opportunities.
CUSTOMER INSIGHTS & BUSINESS INTELLIGENCE
Working closely with our clients to not just understand their customers’ journey but taking insights from every conversation, whatever the channel, to build up intelligent data that drives process optimisation, resource forecasting and campaign efficiency.
GROWTH & RETENTION
Driving customer loyalty and expansion through relationship building support that positively influences future behaviour and activities.
COMMUNITY RELATIONS
Helping support the cultivation, engagement and support of any online community or marketplace by providing real-time support across all social media channels.
TRUST & SAFETY
Community security is both paramount and vital. We work with our clients across vetting & verification through to fraud analysis and risk mitigation to ensure the integrity and value of the community continue to grow.
ADVANCED TECHNICAL CUSTOMER SUPPORT
Applying deep technical knowledge while supporting software developer clients with deep industry insights, cloud computing expertise and modern web application intelligence.
EUROPEAN OUTSOURCING
We deliver from the number one outsourced hub in Europe (Poland), one that is now the choice of more than 25% of the Fortune 500 companies. We work closely with US companies by providing them services that are both flexible and adaptive and allow them to scale quickly in Europe.
