Oferta opublikowana26.04.2024
Oferta wygasa02.07.2024
Tryb pracyhybrydowa
Rodzaj umowyumowa o pracę
Tryb rekrutacjirekrutacja stacjonarna
Wymiar etatupełny etat
Your responsibilities
- Providing User Helpdesk Services to inbound customer service requests for dedicated hardware and software
- Guiding customers according to solution trees and knowledge base to solve incidents and service requests
- Providing detailed information on all performed activities to the next appropriate level specialists according to the process
- Updating the call management system accurately and efficiently with call details, actions taken and resolution
Our requirements
- Proficient command of the German Language (at least B2 level)
- English language skills (at least B2 level)
- PC literacy, especially the usage of Microsoft Office package
- Willingness to work in shifts
- Knowledge of customer service principles and best practices (will be additional asset)
What we offer
- Certified trainings - technical training as well as soft skill training help you to build your personal value and capabilities, e.g. PowerShell scripting, Network, Leading the Team etc.
- Various options of development- your career path can grow vertically until you reach out Senior 2nd Level Agent and then also horizontally through technical roles or process oriented roles
- Being part of a multicultural team- opportunity to explore different cultures and thinking might help you to bring new ideas be more understanding/open-minded in your life
- Possibility to use foreign languages- we speak in foreign languages on daily basis so we are continuously developing our communication competencies
- Teamworking and supportive atmosphere in our teams- our senior colleagues are happy to share their knowhow, also our juniors are willing to provide their added value for the team
- Life insurance (Allianz)
- Private medical care (Allianz)
- Sport card (Multisport) - you can enjoy wide range of sport activities on daily basis
- 26 days of holiday for all employees- we appreciate loyalty of our long-term employees but we also believe everybody deserves time to recharge no matter how long you´ve been with us
- Flexibility in work- Possibility of hybrid work or on-site participation
- Employee referral programme- bonus for recommending suitable profile
Benefity
Ubezpieczenie na życie
Elastyczny czas pracy
Karta sportowa
Prywatna opieka medyczna
Dofinansowanie szkoleń i kursów
Program poleceń pracowników
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