Opinie Kaseya Poland LLC Kraków - 352 opinie - GoWork.pl

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Alex

19.09.2024 22:50

Pracownik

Let me share my opinion about the company, as it's a little bit insulting when I see its rating on this platform. ???? Yes, Kaseya has many problems, but things are not so bad, and the company is actively working on fixing many of them—at least trying. Sorry for the long read in advance, but you could use ChatGPT to summarize it and check that it is not generated in addition???? I’ve been working at Kaseya for 4 years and have faced many different things/periods, good and bad. Let’s start with cons: From my point of view, the biggest part of the bad things were caused by poor communication or miscommunication. For example, some big changes (rotations in teams, changes in processes, features for customer events) have been planned by high-level management for a long time, but the dev teams who will be affected by this are notified about that at the very last moment, for various reason, maybe someone forgot to tell or weren’t sure that it’s really happening or something else. As a result, it generates a lot of rumors, pressure, extra work, and chaos. Extra work and lack of information lead to poor quality, which leads to more extra work, which leads to dissatisfaction and burnout. To be fair, there was a lot of work done to fix this point, but as I said, I’ve been working there for quite a long time, and sometimes it still could happen. Plus, I see that the management reads feedback on this platform, so I will use this opportunity to remind them that transparency is good and communication is something that could be improved infinitely. ???? Keep going. The next concern will be related to the codebase and knowledge about products. Kaseya is a >20 years company, and there are products with a huge code base and business logic. Many people who implemented or at least knew something are not in the company anymore, and as we already know from other feedbacks, offboarding is not the strongest trait of Kaseya????, so a huge knowledgebase was missed during moving development center to Minsk/Krakow. Therefore, you will face many cases when you should perform a huge research and analysis to understand why it is done that way, and no one will be able to assist you because there is no expertise anymore. The worst scenario is when there is an outage because of this, and you should fix it ASAP. ????Again, this is something that is constantly improving right now in two ways: first - the company organizes processes for documentation, training sessions, and certifications; second – people stay at the company and actively gain project knowledge and expertise. But you still could face this so you should be prepared. The next point is kind of the continuation of the previous two, but I can’t call it a real concern; it’s something that any product could have, its outages and escalations. Kaseya is a customer-centric company and has no tolerance for outages. Therefore, it’s possible that sometimes you can be asked to fix something ASAP and stay at work longer or pinged during the evening or weekend. Of course, it’s not for free and could be somehow rewarded, but still, it is something that no one likes, but it’s a part of our job. There were also many mistakes made when Kaseya only moved to Poland, as not everything that was “acceptable” in Minsk is acceptable in Poland, but I think it is in the past now. Now let's talk about positive things: One of the best things in Kaseya is people. There are many dedicated and hardworking individuals who contribute to the company’s success, and you can learn many things from them. Second is the products and domain itself. There are many interesting and complex products that you can work with, and which could challenge you as they are for IT people and cover all IT needs. Therefore, you could face something that you learned in university and successfully forget because you thought that it would never need you.???? There is also a strong benefits package: competitive salary, health insurance, English (and Polish) classes in the office, MultiSport, flexible work time schedule, etc. There are good offices in the city center with comfortable tables and chairs, good devices, kitchens with snacks, coffee machines, entertaining space with kicker and pool and many other good staff. Some in- and out-office events. To summarize: Kaseya is a good company with pros and cons, but it is worth working with/in. Thank you for taking the time to read this ????

Alex

20.09.2024 21:33

Pracownik

I don't think that it's a mutually exclusive thing. There are still many good people and professionals in their field. But you probably right, it is a sales-centric company. I've never worked in not a sales-centric company, though. :)

odpAlex

21.09.2024 08:29

Były pracownik

(usunięte przez administratora) In response to your statement, it sounds really nice and sensible, and if someone has a culture of hard work and wants it to have an impact on their private life and health, and treats work as their life goal, this may actually be the company for them. However, there is an element here that employees are insulted and treated like(usunięte przez administratora)

Szymon

16.09.2024 16:55

Pracownik

Since everyone is adding their opinions, I've decided to give my 2 cents as well. I've been working for Kaseya Poland since it started operating in Poland: I've been setting up both of the offices and laying ground for how the offices operate right now. Most of the employees know me, so if you want to confirm that this opinion is mine - you can always come up to me and ask or reach out to me any other way. Kaseya Poland for me has been and still is great place to work. It has its ups and downs, but the ups are still tipping the scales for me. As every single company that I've worked in there are some problems. Those problems are, in my humble opinion, are mostly because of miscommunication or lack of understanding the problem itself. They can be ironed out and, as IT, I can already see the brighter side. I cannot say how it is in dev teams, because I do not work in one, but my manager is the best I've had in any of the companies I've worked before. He fought for me multiple times and really has good attitute towards his employees. Since I've joined I was promoted to team lead position and every single promise he has made to me - he fulfilled. I am really grateful for him and I wouldn't change my manager for anyone else. I'm also talking with a lot of people around the office and, beside couple of exceptions, majority of people are happy with their managers at this point. There is a lot of bureaucracy in the company, but considering the size and in how many countries Kaseya operates, that doesn't really suprise me. There are things I would change or improve regarding the processes, but overall most of them are working fine and making my life easier.

Aleksey

16.09.2024 20:08

Pracownik

Thanks for the great feedback Szymon. It's great to see our IT processes mature. I believe everyone in the office sees and appreciates your dedication to make things better! I hope you feel the appreciation too!

Berta

20.09.2024 21:56

Były pracownik

Szymon, wiele widziałeś, bo praktycznie z każdą osobą masz styczność. Więc chyba sam wiesz z jaką łatwością pracownicy są wyrzucani, więc porównania tego cyrku do innych poważnych firm jest nie na miejscu. Chyba, że Cię przetrzymują i zmuszają do napisania pozytywnej opinii, to weź mrugnij.