Opinie o Qatar Airways Group Q.C.S.C. Oddział w Polsce Wrocław

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Bumblebee

07.06.2025 17:57

Były pracownik

I worked at this company long enough to share my negative opinion. Working there was an absolute nightmare! People, don’t be fooled by the open positions or the so-called career growth and salary prospects. There is zero support from team leaders. All they know how to do is criticize, look (usunięte przez administratora) on you with a smug attitude, and come up with their own little “tricks” that are supposed to help agents — but in reality, it just feels like tyranny. Worse yet, they would stand around each other’s desks laughing loudly or chatting while you’re on a call — incredibly distracting and unprofessional. Micromanagement and a toxic atmosphere are this company’s best friends. Meetings were a disaster…no dialogue (at least with my TL), no support. No matter how many good calls you had, they would dig up the worst one and judge you solely based on that. All the points of course go straight to your scorecard. There’s no teamwork with the TLs, no support, nothing. Agents are left to do all the dirty work. If a passenger asked to speak with a TL to escalate an issue, the TL would refuse with an attitude of “not my problem, deal with it yourself.” And since you can’t disconnect the call on your end, you’re forced to sit there and take all the abuse from the passenger. Colleagues would take sick leave just to avoid being there and some team leaders had the nerve to question the reasons for sick leave, especially if it was due to burnout (which is legally protected, by the way). Every second of your time is monitored. You get spreadsheets with your every delay highlighted in red , even if you were just a few seconds late and the TLs would openly talk about disciplinary actions over this. This place is toxic. Run far, far away if you don’t want to be treated like an i*i*t, a slave, or a nobody. The only good thing was the colleagues who supported each other and showed empathy. If I could give zero stars, I would.

strawberry007

30.12.2024 16:49

Były pracownik

I worked at this company for 1.6 years as a CSA. During my last year, my performance scorecards were consistently green. Despite this, the work environment was very stressful, mainly because of poor management. Management and Promotion Issues: Promotions weren’t based on performance but on personal connections. Many team leaders lacked professionalism and often relied on agents for support instead of providing support themselves. Competent employees were kept in roles that suited the company, without opportunities for promotion. The office manager had poor leadership skills and made decisions based on hearsay rather than actual performance data. Work Environment: Everything was strictly monitored—breaks, log-in times, even by the second. Being 10 seconds late was considered tardiness. Team leaders rarely helped, especially during tough calls. When customers were abusive or wanted to speak to a manager, team leaders avoided getting involved. Disconnecting from abusive calls was rarely allowed. Lack of Confidentiality: Meetings with team leaders weren’t private. Anything personal you shared would quickly reach the office manager. Despite being told my contract would be extended, I was suddenly informed it wouldn’t be renewed, with no explanation. My colleagues were shocked because my performance was perfect—no errors, warnings or performance issues. Unfair Treatment: Rules applied only to agents. We couldn’t use phones or be late, but team leaders often used their phones and came in late without any consequences. They also created a lot of noise, making it hard to focus. Agents with lower performance were punished by being moved to uncomfortable workstations. Training and Systems: Training was poor, especially in global offices, which led to many problems. The systems we used were slow and unreliable, but nothing was done to fix them. This affected our performance and stats. Employee Benefits: Bonuses got smaller every year, and the company tried to save money wherever possible. Gifts for employees were basic—like tea or corn sticks for the holidays. It felt like there was little appreciation for our hard work. Overall, the company had poor management, inconsistent policies, and didn’t support its employees. It was a very stressful and unfair place to work.

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A

02.07.2024 22:35

Były pracownik

I have been working as a CSA at Qatar Airways in Wroclaw for quite a while, and I must say that employees are treated very poorly. Here are some key points: 1. Micromanagement: Team leaders and managers literally control every second of your breaks. Even a brief trip to the restroom results in a warning email detailing how many seconds you were away. 2. Excessive Overtime: You are expected to take calls right up to the end of your shift, which can extend your workday by up to two hours, ruining your evening. 3. Double Standards: The rules are not for everyone as team leaders are free to violate them and bring phones to the floor, but agents are strictly prohibited and risk being fired, as has happened before. 4. Toxic Atmosphere: The work environment is so toxic that employees frequently take sick leave to escape the pressure. 5. Biased Promotions: Promotions are almost entirely based on relationships with managers rather than performance. 6. Lack of Recognition: Despite performing well under pressure, team leaders often downscore employees instead of motivating and respecting them. 7. Lack of Support: If you encounter a difficult customer or a challenging case, team leaders not only refuse assistance but also humiliate you in front of your colleagues. 8. Cost-Cutting on Employees: The company saves every cent on employees despite being extremely wealthy. You will only receive your base wage, with no additional pay, rewards, or treats. Corporate events are either non-existent or poorly organized. 9. Inefficient Software: The software is unreliable, frequently glitching and breaking (usunięte przez administratora) This forces employees to do many calculations manually that are automated in other companies, while the IT department fails to address these issues. This is not an exhaustive list of issues, but I don't have time to detail them all. As for the pros - there are none. If you want to experience what it's like to be a modern-day slave, this company is for you.

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