Scope of duties:
Order management:
Coordination of product deliveries from the factories to the warehouse (purchase orders). This includes (but isn’t limited to):
o Coordination and organisation of the transportation
o Collaboration with the warehouse team and reception of the deliveries in system, information about discrepancies and preparation of claims
o Issuance of appropriate supporting documentation and insurance of documentation accuracy
Supporting customers with their ordering and logistics processes. This includes (but isn’t limited to):
o Receiving, entering and processing customer orders in Matex Lab’s ERP (including invoicing)
o Daily communication with customers to provide information on the product offering, prices, supply chain aspects, etc.
o Provision of support with the issuance of the logistics documentation (including commercial invoices, packing lists, certificates of origin,
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Animation of the work with logistics service providers.
Definition of key expectations, processes and assurance of proper execution. This includes (but isn’t limited to):
o Creation of SOPs
o Performance monitoring and identification of gaps and improvement opportunities
o Claims, follow-up on issues
o Creation of reports
Process optimisation and cross functional project management:
• Identify opportunities for the improvement of Matex Lab’s supply chain processes
• Suggest steps to close the gaps, plan and execute with the support of the Global Supply chain director
• Support the implementation of projects by providing expertise: process mapping, explanation of key supply chain aspects, ability to act as
point of reference of supply chain topics
Other functions:
• Collaborate with internal partners and provide support (documentation, reporting, functional expertise)
• Perform other duties as assigned