Your responsibilities
Provides end-to-end customer support in the following areas: (1) contract and order management, (2) logistics and solution delivery, and (3) billing and invoicing. Coordinates between relevant internal and external parties and ensures timely and accurate execution of sales (lead-to-order) and, especially, delivery (order-to-cash) processes. Executes global standards and practices at the local level.
Responsibilties:
•Provides advice and support across contract management, solution delivery, billing and related processes.
•Serves as a key interface between Sales and Groups to ensure lead-to-order and order-to-cash processes proceed as scheduled and required.
•Monitors processes overall to guarantee customer satisfaction, identifying and addressing emerging issues and maintaining customer communication throughout.
•Ordering / tracking and reviewing the activities of GBS.
•Entry of incoming orders and order invoicing for internal and external customers.
•Internal/external order processing (hardware, software, services, installation/service).
•Cost control.
•Carrying out year-end closing work.
•Processing of maintenance contracts, AVVL, IMAC.
•Maintenance of master data.
Our requirements
- Diploma or equivalent work experience required.
- Minimum of 6-8 years of relevant experience or equivalent combination of education and experience in Sales Operations Regional.
- Good German and English skills (Written and spoken).
- Preferred Qualifications
- Knowledge of contract and order mgmt, logistics, billing and invoicing processes, ideally gained in a Retail or Banking product environment.
- Good Financial and Accounting understanding.
- General knowledge of Diebold Nixdorf products and services is a plus.
- Demonstrated relationship building skills.
- Proficient in all MS Office products with an emphasis on Excel, PowerPoint, Word and Teams.
What we offer
- Contract of employment
- Over 8000 industry recognised trainings
- Various options of development
- Being part of a multicultural team
- Possibility to use foreign languages on a daily basis
- Teamworking and supportive atmosphere in our teams
- Life insurance,
- Private medical care,
- Sport card,
- 26 days of holiday regardless seniority,
- Employee referral programme.