Your responsibilities
WHAT WILL YOUR WORKING DAY LOOK LIKE:
You will be responsible for the personnel of more than 15 “Super Prezenty” own shops:
• to manage the processes of recruitment, onboarding, constant feedback, scheduling and employee’s wellbeing at workplace.
• To ensure that sales and service quality goals are reached, analyze employee’s efficiency results and provide insights for better performance.
• to organize the openings of new shops with on-time delivery of all needed equipment, to coordinate services of the third parties.
You will be responsible to provide the highest standard of Customer Service:
- to manage Your team of Customer Service
- to ensure that all the inquiries by phone, email and chat system are managed on time and at the maximum possible quality, to deliver department related KPI achievements
- to analyze customers’ problems and look for improvements of internal products and processes
- be part of international CRM organizational structure where Client service standards are created and KPI set, take role in CRM related projects.
Our requirements
- be a constructive, result-oriented person with excellent communication, planning and organizational skills
- be People person so will be able to lead and motivate your Sales and Customer Service teams
- have at least 2 years of experience in retail in at least middle level management or supervisory positions
- have at least 2 years of experience in Customer Service
- speak Polish and English fluently
- can handle large workflow in a dynamic working environment while noticing even the smallest detail
- please, provide CV in English
What we offer
- coffee/tea in the office;
- 1 month workation possibility;
- contribution to the medical package;
- discounts on company products;
- flexible working hours (hybrid);
- subsidies for training/courses;
- celebrating birthdays, weddings, and the birth of an employee's child together.