Your responsibilities
As a Consumer Services Representative you will speak with consumers who use our DYMO products in EMEA region. Putting your foreign language skills into practice, you will answer inquiries regarding pre-sales and after-sales service.
DYMO is our renowned brand of desktop and portable label printers.
You will act as an ambassador of Newell Brands/ DYMO when engaging consumers to ensure a consistent consumer experience.
Key responsibilities:
• Provide technical support to international users for computer/printer related technical problems.
• Assist the consumers in resolving technical problems by providing guidance regarding software and hardware problems.
• Engage with the consumers through email, chat, phone, social media, reviews portal, etc. in a professional, solution-oriented manner to ensure the outcome is consumer centric.
• Identify consumer problems and complaints to ensure that inquiries are successfully resolved.
• Seeking solutions in case of unusual queries or requests
• Document in designated systems (e.g., CRM /Consumer Relationship Management/, SAP and other) the information needed for resolving inquiry or complaint.
Don’t have experience in consumer service or with systems that we use?
No problem! You will learn that with us!
Our requirements
Minimum requirements:
• Fluent Dutch (C1/B2) and English (C1/B2) (spoken & written)
• Good command of MS Word and Outlook
• Outgoing with excellent communication skills (verbal & written)
• Empathy and openness for working with clients
Preferred:
• Interest in computers and/or technology would be an advantage
• Readiness to learn new tools and technologies (Salesforce, SAP, Bazaarvoice, Sprinklr etc.)
• Organizational skills with ability to prioritize.
• Detail oriented
• Previous experience in user support/ troubleshooting/ helpdesk/ customer service will be an asset.
What we offer
- Full-time employment contract
- Customer Service and Product trainings as an integral part of your induction
- Private healthcare
- Pension plan (PPE) with company contribution of 3,5%
- Life insurance
- Hybrid working system; working hours – Monday to Friday, 9:00 – 17:00
- LinkedIn online learning with 17,000 courses to choose from
- Polish/German/English language classes
- Friendly atmosphere & multicultural environment (30+ nationalities in our Poznan office)
- Discount for some of our products of brands Parker, DYMO, Sharpie, Yankee Candle and others
- Modern, air-conditioned office in the city center (next to Stary Browar) with well-equipped kitchen
- Partly financed Multisport Card or cinema tickets
- Corporate Citizenship Philosophies – environmentally sustainable and socially sensitive business practices
- Give@Newell – paid time-off for charity activities dedicated for local communities right where you live/work.
- Employee Referral Program
- Garaged parking for bicycles in the same building
- Expectant Parents Gift
- Additional projects for those hungry for knowledge and development