Oferta opublikowana12.03.2024
Oferta wygasa03.06.2024
Tryb pracyhybrydowa
Rodzaj umowyumowa o pracę
Tryb rekrutacjirekrutacja stacjonarna
Wymiar etatupełny etat
Your responsibilities
- Investigate and solve customer's technical issues - our main idea is to solve the issue and make sure the client understands the solution;
- Interact with customers through email, chat and phone;
- Educate customers on application features and good practices;
- Cooperate with other departments in identifying bugs and customers' needs.
Our requirements
- As we work with clients globally any of the languages on an “excellent” level is a must - English and Italian;
- Typical customer support skills package: soft skills, strong communication, ability to work both independently and in the team;
- Understanding that you need to communicate a lot with a client (via any channel);
- We like technology, so willingness to learn and use technology is an asset: i.e SQL, internal admin tools, Count, G-Suite etc.;
- Negotiation skills or willingness to obtain them;
- Hands-on experience with Salesforce or Zendesk is a big advantage;
- E-commerce experience is an advantage (fields related to eBay, Amazon).
What we offer
- Employment contract, as we want to cooperate with you for a long period of time;
- Company Revenue sharing scheme “LTIP” - the more company grows, the more you get from it;
- Healthcare support (Medicover/Luxmed) and Multisport card - to care about your physical condition;
- Language courses;
- Team integrations - “Webinterpret” won’t tell much about our legendary company parties, they are far from a “casual, boring” drink;
- Relocation budget for the ones, who are keen to change for us.
Benefity
Spotkania integracyjne
Kawa i herbata
Firmowa biblioteka
Możliwość pracy zdalnej
Owoce
Opieka stomatologiczna
Elastyczny czas pracy
Karta sportowa
Strefa relaksu
Pakiet relokacyjny
Napoje
Prywatna opieka medyczna
Dofinansowanie szkoleń i kursów
Program poleceń pracowników
Dofinansowanie nauki języków obcych
Brak dress code'u
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