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Serco

Jasnogórska 11 31-358 Kraków

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CoV

21.06.2013 08:00

Inne

@Lizy M. Depends on how good you are at negotiating. As a normal agent you could easily get 2500 PLN netto, maybe more. Keep in mind the not-so-fun working conditions though. @Anonim Agenci robią zwykle w granicach 8-20 (zmiany po 8 godzin) łącznie z weekendami, nie licz raczej na 2 dni wolnego pod rząd.

Lizy M

20.06.2013 13:34

Inne

Could anyone tell what earnings I can achieve within Serco EJ project? I have passed all the job interviews, but still don't know what Can I expect considering payroll. Could anyone tell anything?

Ann

19.06.2013 12:06

Inne

People, You're adults so it means that you're going to work, not play. If you don't understand what work is, go back to school! In every job you have requirements, targets and duties. I don't understand why it is so complicated for you...

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travel agent

17.06.2013 22:01

Inne

Friendly place, friendly people.

PL

14.06.2013 06:38

Inne

Great, i didn't know that TL's can force sb to write positive things on this kind of forums. I will tell you sth. Unfortunately, in this company, there is a lot of people who came only to have fun and they don't understand that they are at work. They don't have any experience and they came here because in their countries they don't have any chance to find a job. So, if you come in Serco bcs you want to have fun in Cracow and it's your only motivation, it's not a good place for you, but if you really want to progress and you are motivated it's a perfect place for you with a lot of possibilities, nice atmosphere and big support from your supervisors. I'd like to confirm that i'm not a TL and i wasn't forced by somebody to write this comment :)

Voyager

09.06.2013 11:11

Inne

In fact, it does not matter which project it is. It is still the same company and the same rules should apply for all employees. In my opinion, this is not a good place to work at...

AN

07.06.2013 22:18

Inne

I work 4 Ebookers and the work is fantastic. People, Organisation, Support. For the future opinion please add the project EB or EJ, because it's sad to see that negative opinions are touching EB. We are the best ! Come to work with us and you will just see that the project is great!

anth

07.06.2013 17:23

Inne

Nie zgadzam się z większością powyższych komentarzy, ale rozumiem, że każdy ma prawo do swojej opinii dlatego ja wyrażę swoją : POLECAM.

agent EB

07.06.2013 16:56

Inne

Can you precise for which project do you work or for which market? We are working for EBookers and I guess we don't have the same feelings.

XXX

25.05.2013 09:15

Inne

Could you please tell me if you are talking about EJ or EB project? I realy think that poeple makes this company very nice and friendly. When I see all this comments I just cannot believe that we are talking about the same company...

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sarcastic

25.05.2013 00:39

Inne

I thought that it was somebody from hr who wrote these positive opinions.. And I'm not surprised that they asked some agents to do this. But when it comes to situations when you want your manager to help you – you'd better forget. Even one day of holiday is a problem, a sentence that you choose your 'day in lieu' is a lie.. So if you like to work 8 hours a day spending your time with annoying clients, sometimes shouting at you for all those stupid rules.. go for it. You have to be quick, nice and take 50 calls a day, then you'll be appreciated. Good salary, really good colleagues at work. And that's it. Disadvantages: disorder on the floor, your workspace 1m x 1m, instant noise, bad air conditioning, nobody to support you, targets impossible to accomplish, your whole name and surname is always send away to your customer, somebody's always watching your hands so you're treated as a potential criminal, your every move has to be mentioned on the phone.. If you have the nerves of steel and enough strenght to stay in work till 8p.m whatever the day is.. this is a place for you. But not for me, and not for a lot of people that I've met there, I saw many of them depressed by this work. Great job, Serco!

voyager

22.05.2013 15:39

Inne

Let's be honest. If you want to get a good salary and an some experience in call center, you can try there. However, money is not everything. It's true that you have targets in all call centres, but the way to achieve them is quite different. At least, you are not being treated like a slive or machine. The management in this company is a disaster- people who lack of knowledge, avoid making decisions, push their tasks to others, weak and without charakter. There is problem with even one day of holiday leave, so you have take the holiday on demand. Good feedback, you can read here, was written cause TLs asked some agents to write something positive. The worst thing is you are treated there as a potential thief. The working conditions are generally poor- temperature, air ventilation, space between desks and so on... After sometime being there you can write a book about how you can fast and succesfully demotivate people at work.

jaguare

16.05.2013 18:13

Inne

that is the worst job i ever tryed do not go ther if you are free person

Just be free...

14.05.2013 19:53

Inne

You can always find something interessting. It is the worste advertising for easyJet as a Serco project. To calculate your bonus they use papers, you have to write (usunięte przez administratora) all your overhours etc. The phones dont work as it should be. Some people from India are watching you and... FACEBOOK. The most qualified people have already gone this place at the very beginning. The poor management forgot that the new ones they have are unuseful. They should start to think to repair their own mistake but to do it, they have to start to think and there is no hope for that. If you do not want to feel like in a jail, do not go there. All the people who could help you have already gone as, I hope, all the rest will do.

hardwork

13.05.2013 13:19

Inne

And what about money? Do they pay good?do the employees have some bonuses?

hardwork

13.05.2013 13:13

Inne

And what about money? Do they pay good?do the employees have some bonuses?

K.K

10.05.2013 20:26

Inne

Worst place I have ever worked at!! You can only be promoted if you have good conections!! Managers, team leaders totally incompetent!! We escalated these problems to managers, HR, but NOTHGINGmwas done to improve the situation!!!! NEVER AGAIN!!

Ag B

05.05.2013 22:11

Inne

HI, I would like to share my opinion about Serco KRK. This opinion is very possitive. I work for EB project. I can tell that this company is my second home. I always go to work with a big pleasure. I was suprised that opinions are so negatives.. The easlier thing is to write on a forum. If you are not happy with the rules/work of your direct Manager just try to escalate the issue. I'm sure that the issue will be resolved...Negative word on a forum will never help :) Serco give a lot of possibilities for hard worker with possitive way of thinking. In SERCO you don't have to speak polish. You can earn money using your Native language. Tomorrow: MONDAY - and I'm going to work with a big pleasure ! SERCO KRK THE BEST COMPANY THAT I EVER WORK FOR !!

ABC

05.05.2013 20:09

Inne

I'm working for this company 2 years and I'm really happy. I don't understand why you are so negative 1) targets to meet work under pressure of time - in each corporation you have targets and time pressure (HSBC/CAPGEMINI/UBS/Philip Morris/Alexander Mann). Probably it was your first job and that's why you was surprised... I'm not. Even you are not in the target - you are not fired. Company take care of all emplyees. And you can earn much more many if you are in all targets. so for me, its extra money so why are you complaining? 2) Holidays - it's normal that your request should be done in advance - how do you want to organize work of 300 of employees without holiday plan? and imagine that the most of them would like to tak 2 weeks in August? It's normal that some request will be refused but btw personnaly I never had problems with my holiday request. 3) It's true that probably it depends on project you are working for. I'm on Ebookers account and it's OK. 4) People are great! 5) If you are good employee, if you respect rules, You can progress faster that you think.

Jedna

30.04.2013 20:57

Inne

Cała firma to porażka, a szczególnie nowy projekt. Przerwy liczone co do sekundy. Zdarza się, że team leader wyciąga pracownika z kuchni znad obiadu, bo zostało mu już tylko 15 s. przerwy. Rano, jak zaczynają się telefony, to nawet zwrócą ci uwagę, że nie możesz iść do toalety. Urlopy 1, 2-dniowe są zawsze problemem. Jedyne wyjście - brać na żądanie. [usunięte przez moderatora], nie praca!!

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Sernik

29.04.2013 13:47

Inne

I agree with Unknown Person. You have to request your holidays more than 1 month in advance. But even when you do thus, sometimes that's not enough. And while I was on vacation, a team leader called me to ask me where I was, what I was doing, cause judging from this person I was supposed to work. Whatever! Well well organized, so professional and aware of all whats occurs in their teams! Make a copy of all the papers you sign in this shitty company and of your medical certificates too cause I heard from colleagues it happens you don't be paid! And as they do outsourcing with payrolls, if you have a problem, Serco isn't here to solve your problem quickly...... "It's not my fault, it's the other", childish

Szarlotka

29.04.2013 13:33

Inne

A company victim of its desorganization because the superiors thought they could earn much money without doing anything. A stressful atmosphere where reservation agents are fired because "kings" need whipping boys, to pretend they are doing something. A [usunięte przez moderatora] job where agents bear all the stress to meet the targets they have to reach while sometimes nobody is here to support them in case of problems. A company which tells that agents will have two consecutive days off per week and many advantages. False! To all the morons who intent to sign with'em, please, pay attention to what is written in your contract, because words they say fly away in the air easily.

unknown person

29.04.2013 13:14

Inne

Why do you write in PL? Most Serco people are not Polish so they cannot undrstand. There is a little problem with holidays but you can still have holiday leave on demmand or... As they dont have enough agents, you have to make a request for holiday much time earlier. But maybe now it is going to change because the most "important" people from management have already left ot are leaving (hopefully) the company!!! Hope it is not too late and easyJet will not leave Serco.

Arr83

26.04.2013 15:54

Inne

Nie do konca wiem co masz na mysli pytajac o urlopy ... Sa bo musza byc :) oczywiscie musisz napisac request do managera. Co do godzin to chyba zalezy od projektu i stanowiska, ale ogolnie praca zmianowa, czasem weekendy i swieta. Mi to osobiscie pasuje, mozna sobie ustawic wolne kolo siebie co jest spoko. Ogolnie to jest moje drugie korpo i polecam. Aczkolwiek jak mowie bylem tylko w dwóch... Do jakiego teamu chcesz dolaczyc ?

szukająca

26.04.2013 15:10

Inne

hej, dzieki wielkie za odpowiedź:) chciałam spytac, jak jest z godzinami pracy i czy ogólnie firma jest w porzadku (urlopy, polityka wobec pracownika itp:)72ul

Arr83

26.04.2013 13:53

Inne

zalezy co dokladnie chcialabys wiedziec. ja tam pracuje od 1,5 roku i nie narzekam. Typowa korporacja, zarobki ok, atmosfera super. Wiadomo ze sa osoby które narzekaja, ale jak szukasz pracy w miedzynarodowej firmie, chcesz uzywac jezykow i chcesz sie czegos nauczyc to aplikuj.

szukająca

26.04.2013 13:19

Inne

hej, mozna prosić o więcej detali? właśnie się tam rekrutuję,,,,

Coco

24.03.2013 00:01

Inne

SERCO KRAKOW IS THE WORST COMPANY I VE EVER SEEN IN MY LIFE .HYPOCRITE SUPERVISORS AND LIAR ARROGANT MANAGERS.NEVER THINK TO JOIN THIS COMPANY OR YOU WILL BECOME LIKE A SLAVE AND YOUR LIFE WILL TURN TO NIGHTMARE.THEY WILL USE AS THEY CAN AND THEN KICK YOU.

Doda

23.03.2013 11:41

Inne

Probably the worst company in which I set foot. Many lies have been told during the recruitment process to attract candidates. The impression of having been trapped removes any confidence for Serco. Moreover, the this call center more reminds a jail than the friendly atmosphere that I had been promised by human resources...

Stenio

23.03.2013 09:57

Inne

There are some places you should never be there in your life, there are some people you should never meet in your life - THIS IS SERCO IN KRAKOW.

Ktoś

19.03.2013 12:50

Inne

Nie trafiona firma, pomylony projekt. Nie wiem, jak to wszystko tam przechodzi - nawet BHP powinno się przyczepić. Klimatyzacja nie działa, niekompetentna kadra kierownicza - bardzo niskiej klasy call centre, tak jak w Indiach, [usunięte przez moderatora]Cię maksymalnie. Nie warto - chyba najgorsze miejsce do pracy jakie mozna sobie wyobrazić. Z resztą wszyscy koledzy mają takie samo zdanie.

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