In one of the Kodano salons (brand KODANO S.A., whose license covers both the online store and the physical Kodano Optyk outlets), I was cheated by being sold glasses for 500 złotys at the price of 1400 złotys. After sending a complaint to the official Kodano support email, I was further deceived and misled, being told that these are two different companies with different promotions, glasses, lenses, and return policies (which is not true as there is only one trade license, KODANO S.A.). According to Kodano, they can sell regular thick lenses (69 złotys each) at a fictitious price instead of ultrathin lenses (500 złotys each), and if a customer notices something wrong, they can claim that it's not Jorg Optic but Cristallo (neither of these brands even offers quality guarantees for their products, which you can verify by purchasing lenses with a blue filter and testing them on any blue spectrum device). When I called the physical salon, I was told to wait for the administrator around 12:00 PM, meaning I have to adjust to the schedule of the fraudsters who sold me a completely different product. I expect my issue to be resolved, the lenses replaced/money refunded/the thickness of the lenses corrected within 7 days, after which I will file complaints with the relevant authorities, attaching not only the receipts and photos of the product but also correspondence with support, the administration, and an independent analysis of the condition of the product sold to me.
