Our client is one of the biggests TSL (Transport, Shipping, Logistics) worldwide company, with with more than 140 years of logistics experience, with about 2000 locations around the world and more than 72 000 employees wordwide. For main IT Department, based in South Warsaw, we are currently looking for:

ServiceNow Administrator

Warszawa
#35500

Responsibilities

Support in analyzing requirements, developing specifications and designing innovative solutions to business problems
Maintaining ServiceNow support processes and checks that all requests for support are dealt with according to agreed procedures
Development, configuration and improvement of workflows and processes
Performing day to day support, administration and maintenance of the ServiceNow platform
Performing failure analysis and provides recommendations for continuous improvement
Investigating and resolving issues (2,4 level support) including performance monitoring
Prioritizing and diagnoses incidents according to agreed procedures Documents and closes resolved tickets according to agreed procedures
Escalating unresolved incidents
Providing "Go Lives support after introduction of new solutions
Using his/her experience in ITIL processes to manage interfaces
Writing knowledge articles and supports end users by answering questions and providing basic training on applications, policies and procedures
Developing clear and concise technical and process documentation
Supporting multiple projects simultaneously in a fast-paces environment

Requirements

Minimum 1+ year of ServiceNow configuration, administration and, potentially, development experience
Bachelor's degree in Computer Information Systems, Management Information Systems, Computer Science or another related field Certifications: ServiceNow System Administrator, ITIL
Foundation Experience with scripting in ServiceNow ITSM experience and knowledge
Excellent understanding of all the ITSM and related services
Fluent in English language skills (verbal & written)

We offer

Atractive remuneration
Interesting training programs and development opportunities
Work for a global technology leader
Startup-like, great atmosphere for open minded people
Modern and eco-friendly office
Private healthcare
Subsidized sport cards, cinema and theatre tickets
Sport events for employees
Opportunities to participate in the employee volunteering program
Standard office working hours

Aplikuj

ServiceNow Administrator

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