Service Delivery Manager

Warszawa

Your responsibilities

Design and manage Sonova’s governance model for ongoing and future outsourcing initiatives
Introduce performance measures to address and ensure third party performance against SLA’s
Drive issue resolution
Ensure customer satisfaction as well as the effectiveness of the service delivery, audit results, compliance and improvement initiatives
Ensure that contract management service excellence is met
Maintain and improve relationships with outsource providers
Oversee initial and renewal contract negotiations
Manage projects

Employer requirements

Degree in business, finance or project management.
Further education in contract / financial / supplier performance or customer relationship management or Project Management is nice to have
Management experience ideally in large multi-national organizations
Highly skilled in negotiation and analytical problem solving
Excellent communication and relationship management across all levels
Strong organizational and time management skills
Ability to identify opportunities for service improvement and to apply best practices adoptively
Excellent command of English and Polish
Willingness to travel on a regular basis (approx. 30%)

What employer offers

Onboarding program provided with close cooperation with Swiss peers
Support in further training and development opportunities
An open corporate culture, supportive atmosphere
High innovation pace and interesting med-tech products
Modern office with comfortable working environment
Cafeteria benefit system covering private medical care etc.
Permanent contract of employment and stable working conditions

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

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Service Delivery Manager

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