Oferta opublikowana28.05.2024
Oferta wygasa22.08.2024
Tryb pracystacjonarna, hybrydowa
Rodzaj umowyumowa o pracę
Tryb rekrutacjirekrutacja stacjonarna
Wymiar etatupełny etat
Branżatransport / spedycja / logistyka
Your responsibilities
- Own process performance, productivity, quality, and capability
- Increase the business value by formulating strategic and operational objectives
- Lead a team of managers/supervisors and their respective specialists, ensuring high quality service is provided to iTERO customers across the region; managing customer experience
- Serve as liaison between multiple stakeholders including sales, marketing, warehousing, logistic, supply chain, etc. and support teams to develop concepts and drive coordinated efforts for better customer experiences
- Maintain cross-functional/interdepartmental relationships with peers across the regional and global organization
- Establish KPIs and SLAs related to iTero business operations and use them to drive performance
- Perform forecasting and capacity analysis including headcount planning and performance management
- Design, operationalize, and analyze process workflows and ensure their efficiency and effectiveness
- Lead continual improvement programs and culture in the team
- Drive simplification, standardization and automation of business processes
- Collaborate closely with Supply Chain, Logistic and Warehousing. Including process design, management, monitoring and control of performance. Driving improvements, enhancements, etc
- Coordinate resources to ensure customer orders and services are delivered on time
- Participate in projects to ensure department is prepared to process new products and services at launch date
- Identify opportunities for service delivery improvements and generate value to the customer
- Monitor and act on Customer feedback (NPS/Complaints/CSAT) where appropriate and finding ways to continue improving
- Keep employees motivated and engaged. Ensuring there is clear communication on job expectations, planning, monitoring, appraising, and reviewing job contributions
- Ensures the organization’s processes remain legally/regulatory compliant and free from any audit’s corrective/preventive actions
- Own, manage, coordinate, and investigate any escalation or customer complaint that is raised and elevated to their purview and specific to the region and iTero
- Recommend changes to policies and procedures immediately affecting the organization
Our requirements
- Master’s Degree, preferable Master of Science
- Typically has 10+ years of related experience in operations (ideally back-office) etc.
- Proficiency in English is required for this position
- Operation Management experience required (managing managers, supervisors, specialists)
- Six Sigma Black Belt or other improvement methodologies certification
- Trace record of process design, optimization and improvement
- Good analytical and problem solving skills
- Warehousing, Logistic and Supply Chain sound knowledge
- Familiarities with SAP, Salesforce will be desired
- Project and Portfolio Management experience preferred
Benefity
Kawa i herbata
Ubezpieczenie na życie
Parking dla pracowników
Owoce
Karta sportowa
Dodatkowe świadczenia socjalne
Zniżki na firmowe produkty i usługi
Prywatna opieka medyczna
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