Pre - Sales Support - German Speaking

Your responsibilities

• Pre-Sales Administration and Transactions Coordination
• Coordinates all pre-sales activity for small- and medium-size customers
• Collects complete and correct data upfront
• Validates data for accuracy
• Keeps systems up-to-date with customer information and legal documents
• Manages cases according to regional Case Management guidelines
• Oversees quote approval process
• Assists with New Customer set up
• Handles escalation between Sales Support and other internal groups
• Operates in the optimized case load range
• Works on small projects in addition to everyday role
• Customer Engagement
• Follows up with customer on required documents and missing information
• Ensures Customer PO compliance
• Follows up on orders
• Assists with customer questions via email or phone
• Assists with gathering preliminary QBR info
• Complex Deal Support
• Project manages single country, large, complex deals
• Manages all changes and keeps the quote and documents up to date
• Engages cross-functional teams to coordinate requirements against deadlines
• Data Integrity
• Handles Internal Service Tickets to resolve Credit and Billing issues
• Executes Data corrections in Siebel based on fall out report
• Facilitates SFDC opportunity management by cleaning up opportunities based on guidelines
• Process and Policy Adoption and Reinforcement
• Trains Sales reps on new tools, processes, and policies
• Delivers refresher trainings to address knowledge gaps
• Communicates process improvements and enhancements to Sales Team
• Process and Policy adoption and reinforcement
• Trains Sales reps on new tools, processes, and policies
• Delivers refresher trainings to address knowledge gaps
• Communicates process improvements and enhancements to Sales Team

Our requirements

• Language required - German
• Proven years of experience preferred
• Bachelor's degree preferred

What we offer