Talixo provides taxi and limousine transfers for travellers in over 100 countries worldwide - Fortune 500 companies, airlines, travel agencies, and online platforms automate their booking process with our technology.

Talixo is a place where we encourage a friendly, inclusive, learning atmosphere. We are living a culture that fosters personal development and make mutual appreciation a cornerstone of our work. If you want to find out what it means to work for a leading provider for B2B taxi and limousine transfers, get to know start-up environment and become a part of something big - it seems you’ve found what you are looking for!

We're based in two offices - Kraków (IT, Operations and QE) and Berlin (Business, Finance and Sales).

Operations Support Specialist

Kraków

You will be responsible for the following:

Answering incoming requests via the available contact channels (Phone, Email, Chat)
Conduct driver briefings for upcoming VIP rides
Screen upcoming bookings and provide customer follow-ups in case of missing booking information
Live monitoring of our global platform
Placing and administrating new bookings in our system
Conducting ad-hoc tasks to ensure a smooth pickup for our customers

What we are looking for:

Previous experience working in a customer service-based role
A positive attitude and the ability to deliver a first-class customer experience
It is essential that you have a professional manner and excellent communication skill
Detail oriented, well organised and motivated person
Problem solving skills and a ''can do '' attitude
Ambitious student eager to make a difference
Fluent English speakers ( other language i.e. German, French, Spanish will be an advantage)

What we offer:

Flexible working arrangements
Employment contract
Bonus pay
20 - 26 days paid holidays
Bottomless tea and coffee
Comfy office in the heart of the city centre
Vouchers for free Talixo rides!

This role offers varying shift patterns which are discussed at interview stage.

Aplikuj

Operations Support Specialist

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