Oferta wygasa za:9 dni
Tryb pracyHybrydowa
Rodzaj umowyUmowa o pracę
Tryb rekrutacjiRekrutacja zdalna
Wymiar etatuPełny etat
BranżaIT, Call center
Rodzaj stanowiskaMłodszy specjalista (Junior)
Podsumowanie oferty pracy
Wstęp
- Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Your next opportunity starts here!
Numer referencyjny:17201
Obowiązki
- Engage & Solve: Be the go-to expert for inbound customer service requests across multiple channels. Use your expertise to diagnose and resolve hardware and software issues, from password resets to software configurations.
- Troubleshoot & Support: Leverage remote tools to troubleshoot and analyze technical issues. When needed, you’ll escalate problems according to protocol, keeping customers informed and satisfied every step of the way.
- Collaborate & Communicate: Keep customers in the loop, ensuring clear communication and high engagement levels throughout the process. You’ll also be the one to update tickets and systems, ensuring that all actions are accurately recorded.
- Customer Satisfaction: Your goal is simple: delight the customer! You’ll take ownership of their experience, ensuring high levels of satisfaction and quick resolutions.
Wymagania
- Experience: 0-2 years in service desk support, or a solid background in customer service with a keen interest in tech.
- Languages: Proficient in Czech or Slovak (written and spoken) and English. Ability to communicate effectively with customers from diverse backgrounds.
- Tech-Savvy: Comfort with basic technical troubleshooting and eagerness to learn. Experience with helpdesk software or remote tools is a plus.
- Problem Solver: You love challenges and have a keen eye for detail, ensuring issues are fully resolved in the most efficient way.
Oferujemy
- Contract of employment
- Over 8000 industry recognized trainings
- Various options of development
- Being part of a multicultural team
- Possibility to use foreign languages on a daily basis
- Teamworking and supportive atmosphere in our teams
- Life insurance,
- Private medical care,
- Sport card,
- 26 days of holiday regardless seniority,
- Possibility of hybrid work after the initial training phase.
- Employee referral programme.
Benefity
Spotkania integracyjne
Kawa i herbata
Ubezpieczenie na życie
Możliwość pracy zdalnej
Elastyczny czas pracy
Karta sportowa
Dodatkowe świadczenia socjalne
Prywatna opieka medyczna
Dofinansowanie szkoleń i kursów
Program poleceń pracowników
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