Would you like to help air passengers from all over the world with their delayed, canceled, or overbooked flights? If yes, this job opportunity is for you! We are looking for an agent to help our clients with cases that will be taking the legal path against the airlines. In this job, you will get to learn more about the legal process, the specifics of the jurisdictions that we operate in, and closely cooperate with the Legal Operations department. If you want to work directly with our lawyers — this is your chance! Location: Remote/Hybrid from Kraków

Junior Operations Specialist in Legal Support

Kraków

What you'll do:

Help our clients with cases that take legal path against the airlines (e.g. assessing customers’ cases that were rejected or ignored by the airlines and require further legal action)
Request and prepare documentation for legal actions
Upload customers’ cases and send them to the lawyers
Cooperate with the Legal Operations Department and lawyers all around Europe
Prepare and sendletters before actionand summonses in specific jurisdictions

Ideally, you'll bring with you:

Ability to work effectively, conforming to performance targets and procedures
Detail-oriented, open-minded, with great analytical and problem-solving skills
An eagerness to learn a lot of new things, both about the airline industry and the specifics of European jurisdictions
Getting-things-done attitude and thrives in a fast-paced and changing environment
Fluency in English (both spoken and written)
Any previous legal experience or legal degree will be an asset but is not required

Perks and benefits:

Internal training programs and knowledge-sharing events
Personalized progression plan
Mindfulness platform
Language classes
Flexible benefits: gym membership, personal education, childcare, public transportation or leisure travel subsidy
Health benefits
MacBook Air
Unlimited, free use of AirHelp's services
Work from anywhere for 4 weeks a year
Team days
Events and parties

At AirHelp, you will make a difference working with the world's largest organization specializing in air passenger rights. We support travelers around the world and help them get the compensation they deserve if their flights don’t go according to plan. We're a global, diverse team that helps make air travel better for all. To date, AirHelp has helped more than 16 million people and is available worldwide. We are proud of our high customer satisfaction levels reported on Trustpilot

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Junior Operations Specialist in Legal Support

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