Oferta opublikowana16.04.2024
Oferta wygasa12.05.2024
Tryb pracyhybrydowa
Rodzaj umowyumowa o pracę
Tryb rekrutacjirekrutacja stacjonarna
Wymiar etatupełny etat
Branżahotelarstwo / gastronomia / turystyka
Wstęp
- Are you looking for your first professional opportunity? Would you like to help air passengers all around the world with their delayed, canceled, or overbooked flights? Join our global Operations Team (25 nationalities and counting!) as a Junior Specialist in Airline Operations and make a difference to air travelers.
What you'll do:
- Process customer cases in the internal system according to company policies and procedures, acquire and check documents, and update internal databases.
- Conduct an initial assessment of claims and submit them to the airlines.
- Verify the airlines' responses in customers’ cases.
- Send payment reminders to airlines for the approved cases.
- Support in establishing and maintaining good relationships with airlines by looking for contacts and introducing improvements in cooperation.
Ideally, you'll bring with you:
- Fluency in English (both spoken and written).
- An eagerness to learn lots of new things, both about the airline industry and customer service.
- Genuinely enjoy helping people and you are willing to go the extra mile for them.
- Good at following procedures and have an eye for detail.
- Thrive in a fast-paced environment.
Perks & benefits:
- Internal training programs and knowledge-sharing events.
- Personalized progression plan.
- Access to mindfulness and wellbeing platform (Mindgram).
- Language classes.
- Flexible benefits: gym membership, personal education, childcare, public transportation or leisure travel subsidy.
- Life Insurance.
- MacBook Air.
- Unlimited, free use of AirHelp's services.
- Work from anywhere for 4 weeks a year.
- Team days.
- Events and parties.
Zainteresowała Cię ta oferta?Aplikuj na to stanowisko!
About AirHelp
- At AirHelp, we're on a mission to make the world of travel better. Since our foundation in 2013, we've assisted over 2 million passengers in receiving their rightful compensation, and we've protected over 4.9 million travelers through our membership program, AirHelp Plus. With a global team of 400 AirHelpers speaking 18 languages, we aim to provide a stress-free travel experience for all. Our commitment extends to standing up to airlines in court and advocating for fair air travel rights through APRA.