Oferta opublikowana28.03.2024
Oferta wygasa19.06.2024
Tryb pracyhybrydowa
Rodzaj umowyumowa o pracę
Tryb rekrutacjirekrutacja stacjonarna
Wymiar etatupełny etat
Your responsibilities
- Life Cycle and System Updates:
- Executes all Tier 1 and Tier 2 employee lifecycle change processes and additional Tier 2 processes, such a Payroll, Benefits, Compensation and LOA's
- Resolves atypical issues and is likely to act as a resource to others, utilizing knowledge to find the best solution to the employee's query
- Understands trade offs and when to escalate
- Is a skilled specialist at recognizing and providing solutions to employee questions
- Manages HR Systems data and files, ensuring accuracy, completion, and that all are up-to-date
- Reacts quickly to HR Systems updates and ensures data accuracy, engagement in system UAT
- Provides standard reporting to HR stakeholders and line manager-
- Understands end-to-end processes deeply and can easily assist in all steps of a multiple step process. Supports full region and global processes
- Handles sensitive and/or complex queries
- COE Process Expertise:
- Has a specialized understanding of programs and COE processes
- Able to answer COE type queries, guide line managers and employees to relevant information and escalates if appropriate
- Able to handle complex COE processes
- May help in COE process design and project support
- Operational Excellence:
- Assists with and identifies maintenance of HRS knowledge library including replacement of translated content
- Facilitates knowledge base and multiple HR Systems navigation to resolve assignments requiring considerable judgement for employee and manager queries including Workday and the HR library
- Understands and executes on SLA and KPI's and helps distribute cases
- Provide excellent customer service, high quality resolution and consistent support of standard processes by following documented work instructions and ways of working guidelines. Recommends updates accordingly
- Understands, follows, and executes compliance requirements for reports and tasks for SOX, Employee Data Governance and other policy requirements
- Ensures data accuracy and integrity with all transactions, communications and stakeholder support
- Serves as first point of escalation or direction for operational process questions within the team and helps ensure others are following WOW, SLAs, KPIs etc.
- Project Management:
- Expected to participate in special projects for varying size
- Expected to participate translations, as needed
Our requirements
- High school diploma/GED required
- Proven years of related experience, or equivalent experience preferred
What we offer
- Employment in a stable company with an established position in the market.
- Possibility to work within fast growing world’s 500 Fortune digital infrastructure company.
- Challenging job in a dynamic, professional, international and multicultural environment.
- Possibility to participate in company sponsored trainings package.
- Employee Assistance Program – assess to free counselling legal and financial consultations and crisis intervention.
- Paid employee referral program.
- Opportunity to work in supportive, inclusive environment with People-Centric Culture.
- Competitive salary and yearly bonus as well as a well-defined career path shaped to the individuals career focus & priorities.
- Attractive benefits package: premium private medical care, life and accidence insurance, employee stock program, Multisport card, lunch passes, celebration bonus.
Benefity
Spotkania integracyjne
Kawa i herbata
Ubezpieczenie na życie
Karta sportowa
Napoje
Prywatna opieka medyczna
Dofinansowanie szkoleń i kursów
Program poleceń pracowników
Brak dress code'u
Zainteresowała Cię ta oferta?Aplikuj na to stanowisko!
Job Summary
The HR Services Associate (Senior Support level) is a skilled specialist that works on assignments requiring considerable judgement. Responsible for the execution of all HR services and processing queries up to Tier 2. May assist with special projects. Determines methods and procedures on new assignments.
Klauzula informacyjna