Global HR Services Senior Manager



For a new Global HR Service Center based in Warsaw we are looking for a Senior Manager who would like to lead a fast-growing team.The role will be responsible for delivering the Global HR Services Operating Model and managing the Global HR Services team.


  • Leading and assisting in the knowledge transfer of Global HR Services teams
  • Building strong relationships with key stakeholders
  • Monitoring and reporting on the budget of Global HR Services
  • Designing and managing the service delivery model, service management framework, implementation of all tools, culture, working practices and continuous improvement approach
  • Developing of Service Centre scripts and processing desktop documentation; SLA’s and associated governance structure and reports
  • Implementing the HR Operating Model for Global HR Services, including identifying the roles and recruiting for them
  • Overseeing the operations of the Global HR Services on a daily basis, providing management and leadership direction
  • Identifying reports required to determine service performance and analyzing for service improvement opportunities
  • Proposing new initiatives to stakeholders across the HR organization, advising and recommending the best course of action
  • Reviewing performance levels to support the identification and execution of SLA and KPIs
  • Promoting the training, personal growth, professional development, career progression and teamwork


  • Operational focus and subject matter expertise, with an experience in HR shared services environment
  • Understanding of global HR processes
  • Experience in building, maintaining and managing strong relationships with stakeholders
  • Self-starter, with high level of energy and pro-active approach to work
  • Ability to communicate professionally, clearly and effectively to target audiences
  • Ability to manage conflicts and differences in opinions
  • Ability to work under pressure to meet deadlines

The company offers:

  • Opportunity to become a part of a newly established Global HR Services Team
  • Varied development opportunities
  • Ability to work in an international environment
  • Competitive salary and a stable job based on a contract of employment
  • Wide package of benefits for You and Your family
  • Modern office in Warsaw



Global HR Services Senior Manager