Oferta wygasa za:88 dni
Tryb pracyHybrydowa
Rodzaj umowyKontrakt B2B
Tryb rekrutacjiRekrutacja stacjonarna
Wymiar etatuPełny etat
Your responsibilities
- Ensure that the EUC roadmap is defined and that any technology deployment or change is successful and optimised
- Manage service transitions between service providers, including handover/takeover of operational responsibilities and coordination of Service Transition activities
- Guide architecture and technology solutions underpinning endpoints infrastructure
- Deliver a high performing continuously improving end user experience as part of Digital Workplace
- Accountable for the End User Computing service and availability; deliver ongoing support and maintenance of the Product through a partner-led outsourced team
- Act as an escalation point for technical teams and provide guidance and hands on expertise
- Collaborate with colleagues, customers, vendors and other parties to understand and develop solutions; work closely with Cyber, Procurement and Privacy teams to ensure compliance
- Develop understanding of existing technology, vendors, systems and processes and provide practical improvement solutions
- Act as owner and focal point for the internal product used by over 35k+ employees and partners
- Define the product roadmap and required capabilities
- Create, review and/or approve design changes in the technical domain
- Lead and manage the outsourced support team for support and maintenance
- Manage the EUC area against agreed budgets for licensing and support costs; work with finance and procurement on contract renewals and changes
- Manage the outsourced partner against contractual obligations and cost
- Manage subscriptions to optimize costs within Enterprise Agreement
- Adhere to architecture and technology governance processes; lead/facilitate development of standards and best practices in EUC domain
- Communicate detailed technical information across a wide range of audiences
- Participate in evaluation/selection of configurations, solutions or products, including vendor and product evaluations
- Apply analysis, research and problem-solving skills across various systems and situations
Our requirements
- Minimum of 5 years of technical IT experience
- At least 5 years hands on experience of MS Intune at scale (more than 10k users)
- Strong knowledge of Windows 10/11, Windows Autopilot, Microsoft 365 Apps, and Entra ID (Azure AD)
- Experience working within global organizations and coordinating external support teams
- Deployment and management of Windows 10/11 in large, geographically spread organizations (15k devices or more) (preferable)
- Deployment and management of Microsoft 365 Apps using MS Intune/Office Portal (preferable)
- MS Windows deployment using Autopilot (preferable)
- Knowledge of licensing approaches and user licensing SKUs (preferable)
- Identity and application access (Active Directory / Azure AD)
- Experience working in remote/virtual global teams
- Experience managing outsourced/offshore project and support teams
- Fluent English written and spoken
- Process and ITIL documentation requirements
- Key Skills: Autopilot, EntraID/AzureID, Intune, Microsoft365Apps, Windows10
- Hybrid work from the client's office in Warsaw.
- Previous experience of GxP environments
- Organizational migration, divestment, or deployment experience
- Experience working in GxP-regulated environments and participating in migration projects or large-scale organizational transformations
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