Your responsibilities
We are seeking a detail-oriented Administration Specialist to provide effective administrative and commercial support to our Sales and Business Development teams and customers. Your contribution will be central to expanding our ingredient solutions across the Polish market while upholding the high level of professionalism and customer service Seppic is known for.
Main activities and responsibilities :
● Update the prospect and customer database (contacts, opportunities, etc.) in Salesforce
● Enter customer orders into the information system
● Processing and follow-up of customer orders, from order entry to customer delivery (in our
internal system)
● Process customer inquiries and complaints, and monitor their resolution
● Coordinate Quality or Regulatory requests
● Enter and process "financial" and "product quality" disputes via complaint forms as well as the
resulting "credit notes"
● Participate in commercial prospecting: mailing, sample follow-up, etc.
● Plan and organize meeting logistics for sales representatives
● Prepare support materials for sales meetings (PowerPoint presentations, quotes, brochures, etc.)
● Draft and format commercial documents (letters, activity reports, meeting minutes, etc.).
● Depending on the need, manage a portfolio of Inside Sales
● Direct contact with our clients and vendors (via phone, e-mails)
● Ensure the updating of price offers according to the modalities defined by the sales manager.
● Follow up with customers in case of late payment, and ensure the settlement of invoices in
collaboration with the accounting and Supply Chain department
● Follow the actions decided with the Business Development Managers
Our requirements
- Higher secondary education in Management Assistant, Commercial, Manager, SAM, MCO.
- Independence, curiosity, creativity, reactive
- Dynamic, committed, with excellent interpersonal and communication skills, and a strong team spirit.
- Ability to prioritize tasks, Results-oriented with multi tasking ability
- Proficient Polish and proficient English skills (min. B2), spoken and written
- Communicativeness and assertiveness
- Customer and solutions orientated
- Knowledge of Google docs environment will be an asset
What we offer
- Opportunity to work in an international company with a well-established market position
- Stable employment conditions based on a contract of employment through an external agency
- 3 additional days of fully paid leave per calendar year
- Annual bonus scheme
- Necessary business tools and a comprehensive onboarding training package
- Opportunity to support additional initiatives organized by dedicated project teams
Benefity
About Seppic
Seppic is a French company and part of the Air Liquide Healthcare group. For over 75 years, Seppic has been developing, manufacturing, and marketing specialty ingredients for the cosmetic, pharmaceutical, nutraceutical, veterinary, and industrial sectors.
Seppic has maintained a presence in the Polish market for over 20 years. Our Warsaw office, hosted by Air Liquide in the city center, is responsible for promoting Seppic ingredients locally. The Polish dietary supplements market is dynamic and offers strong growth potential, particularly with Seppic's targeted ingredient portfolio for beauty from within, vitality and well being.
We are currently seeking a candidate for the position of Sales Administrator at Seppic Poland. Reporting to the Germany and Eastern Europe Zone Director and based in Warsaw, you participate in the commercial activities of the Polish markets for Seppic.