Oferta opublikowana17.04.2024
Oferta wygasa12.07.2024
Tryb pracyhybrydowa
Rodzaj umowyumowa o pracę
Tryb rekrutacjirekrutacja stacjonarna
Wymiar etatupełny etat
Your responsibilities
- Provides first point of contact for customer, answering queries on policy and procedure related to HR BSC transactional and administrative scope through ticketing tool (ServiceNow), Live Chat and Telephony
- Resolves enquiries leveraging on knowledge base documents (e.g. FAQs, job aids, policy documents, etc) within the agreed service levels as defined in the Service Level Agreement (SLA)
- Actively follows up on outstanding items and obtain feedback on resolution from the employees and partners
- Helps and educates HR Shared Service Centre users to navigate through self-help materials & functionality where assistance is required
- Properly transfers enquiries to the next level of support or relevant subject matter experts
- Actively participates in the meetings with internal stakeholders
- Helps to identify gaps in current knowledge base documentation and highlight improvements required to enhance the knowledge base
- Actively participates in the meetings with the internal stakeholders
- Executes simple transactions in the system (WD) on behalf of the employee in case required by the process
- Generates the personal documentation based on the system information and available templates
- Provides simple reporting as requested by customers
- Updating the required information in the system as raised by the employees and the business
- Performs the data/mass upload into the HR tools (WD)
- Gathers and reviews the process documentation as required by the business
Our requirements
- Strong organizational and time-management skills
- Excellent interpersonal skills - verbal and written communication skills with the ability to interact professionally with a diverse group of people
- Excellent verbal and written communication skills with the ability to interact professionally with a diverse group of people including managers, executives, business partners and subject matter experts from various countries, cultures and business levels
- Ability to ask the relevant questions to understand and clarify issues, attempt resolution and escalate problems if unable to resolve
- Ownership and capability of working independently, taking initiative, and following up on assigned projects
- Ability to act in a confidential and sensitive manner and high sense of commitment and responsibility
- IT savvy and resourceful on leveraging various tools (knowledge management, document management, HR systems) to obtain required information to resolve queries and issues
- Experience as an HR administrative assistant (recommended and in shared services environment will be considered a plus)
- English and German (min. Intermediate level) - Mandatory
- Availability to travel when possible and if necessary
- ServiceNow and Workday experience
- Experience in Knowledge Transfer sessions and documenting the processes
What we offer
- LuxMed private medical care (including the possibility of a refund of medical costs up to 650 PLN / quarter)
- Attractive bonus
- Additional 3 days of vacation with full pay per calendar year
- Cafeteria system (MyBenefit)
- Co-financing of vacations
- Employee savings fund (for retirement purposes with employer's co-financing)
- Group life insurance and the whole year international travel insurance
- Opportunity to co-finance English, French and German language courses
- Competence-building training and access to e-learning platform
- Opportunity to purchase company shares at preferential prices
- Christmas gifts - for employees' children (up to 15 years old)
Benefity
Program emerytalny
Ubezpieczenie na życie
Paczki świąteczne
Prywatna opieka medyczna
Dofinansowanie szkoleń i kursów
Dofinansowanie wypoczynku
Dofinansowanie nauki języków obcych
Dodatkowy urlop
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