Były pracownik05.06.2023 11:33
Były pracownik
This company is so bad that I don't even know where to begin. The defects of First Advantage are:
- you won't do what you were hired to do, but you will work in a call center and you won't even receive the right training, or to be more precise, you won't receive any training, you will have to learn everything by yourself in the field, looking for the information on your own ;
- continuing the previous point: to wash their conscience, the managers have created chats in Teams related to the various projects for which you will be chained to the phone and where in theory you should get help. The problem is that in these chats there is one answer for every thirty questions, because the few people who have resisted long enough to learn the various processes a bit (on their own) are so overworked to reach the set targets that they will never have time to help you;
-despite this, there is obviously a Quality Check process, held by people who know nothing about the various processes, they won't have the time, the desire, or the way to explain them to you but they will be very concentrated on deducting points from your assessment if you forget a space, or if you leave one more, or if you make a typing error. The tragicomic thing is that if you receive feedback for a call or email with an error and during the next one you do as you're told, you could still be downscored because you will be assessed by another person who sees it in a other way from the previous one or from the same one as before who however has forgotten the feedback he gave you previously. Therefore, you will have to prove that you have followed the previous instructions, but you will not have the time to do it because you will be overloaded with calls, so you will lose points through no fault of it. Obviously, Quality sampling is God so on the basis of that it is decided if the contract is extended, if you have to go to PIP or pre-PIP (their invention), promotions etc. All based on luck;
- for managers your needs will be non-existent, they will only notice you if you don't take a million calls a day as they wish;
- if you go on sick leave, you will have problems on your return and you will be the center of attention;
- you'll have to deal with pissed off people on the phone who will call you names because you won't be able to help them and your managers won't even respond to your requests for help because they don't talk to customers who request to speak to a supervisor;
-First Advantage in Poland and First Advantage in UK hardly know each other's existence, so if like me you were employed in Poland you will have to explain to the British how work is done in Poland and vice versa (at first I had to explain what are the days off from work in Poland);
-the five minute break every hour during which you should theoretically look away from the monitor you will never use, because there are no tasks you can do without the monitor. Obviously, the various programs that calculate the KPIs do not take these five minutes into account, so if you need a break during your 8 eight hours of work in addition to the 15 minute lunch break you will have to go to the bathroom or pretend, but if you take too much break someone will finally notice your existence and the time they couldn't find to help you will suddenly become available to scold you;
- forget to learn something in this company: the day you leave, you won't have learned anything useful that could serve you in a future job. No program, no procedure, you will not have delved into any professional field. You just burned your brain in a call center. You'll easily find work at First Advantage, Customer Care jobs are always available and they'll be happy to hire you if you have your tongue in your mouth, two hands and an opposable thumb, but DON'T. If you plan to work at First Advantage, don't do it, if you already work there, you don't need my review to understand that you have to leave.