Jakie są opinie pracowników o pracy w First Advantage Polska?

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Opinie First Advantage Polska Kraków

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Anonimowy

12.07.2023 21:54

Były pracownik

I wanted to share my negative experience working at First Advantage, as it has been quite disappointing. First and foremost, the role I was hired for was completely different from what was initially communicated. This lack of clarity and alignment between expectations and reality was frustrating. Additionally, the constant stream of phone calls created a stressful environment. It felt like working in a hiding call center, as I would receive a call immediately after ending a conversation with a customer. This constant interruption made it difficult to focus and disrupted my workflow (not counting that the most of calls were insults from someone else fault as we were unable to solve the most o fthe scenarios). Furthermore, the lack of available help and support was a significant issue. Whenever assistance was needed, it seemed that everyone was too busy to provide guidance except few people, overwhelmed the all day by the workflow. This lack of support created a chaotic system where employees struggled to receive the necessary assistance. The key performance indicator (KPI) system at First Advantage seemed unfair and arbitrary. Even minor errors that had no impact on the overall workflow were corrected and scrutinized. I do not recommend this company to anyone.

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Były pracownik

05.06.2023 11:33

Były pracownik

This company is so bad that I don't even know where to begin. The defects of First Advantage are: - you won't do what you were hired to do, but you will work in a call center and you won't even receive the right training, or to be more precise, you won't receive any training, you will have to learn everything by yourself in the field, looking for the information on your own ; - continuing the previous point: to wash their conscience, the managers have created chats in Teams related to the various projects for which you will be chained to the phone and where in theory you should get help. The problem is that in these chats there is one answer for every thirty questions, because the few people who have resisted long enough to learn the various processes a bit (on their own) are so overworked to reach the set targets that they will never have time to help you; -despite this, there is obviously a Quality Check process, held by people who know nothing about the various processes, they won't have the time, the desire, or the way to explain them to you but they will be very concentrated on deducting points from your assessment if you forget a space, or if you leave one more, or if you make a typing error. The tragicomic thing is that if you receive feedback for a call or email with an error and during the next one you do as you're told, you could still be downscored because you will be assessed by another person who sees it in a other way from the previous one or from the same one as before who however has forgotten the feedback he gave you previously. Therefore, you will have to prove that you have followed the previous instructions, but you will not have the time to do it because you will be overloaded with calls, so you will lose points through no fault of it. Obviously, Quality sampling is God so on the basis of that it is decided if the contract is extended, if you have to go to PIP or pre-PIP (their invention), promotions etc. All based on luck; - for managers your needs will be non-existent, they will only notice you if you don't take a million calls a day as they wish; - if you go on sick leave, you will have problems on your return and you will be the center of attention; - you'll have to deal with pissed off people on the phone who will call you names because you won't be able to help them and your managers won't even respond to your requests for help because they don't talk to customers who request to speak to a supervisor; -First Advantage in Poland and First Advantage in UK hardly know each other's existence, so if like me you were employed in Poland you will have to explain to the British how work is done in Poland and vice versa (at first I had to explain what are the days off from work in Poland); -the five minute break every hour during which you should theoretically look away from the monitor you will never use, because there are no tasks you can do without the monitor. Obviously, the various programs that calculate the KPIs do not take these five minutes into account, so if you need a break during your 8 eight hours of work in addition to the 15 minute lunch break you will have to go to the bathroom or pretend, but if you take too much break someone will finally notice your existence and the time they couldn't find to help you will suddenly become available to scold you; - forget to learn something in this company: the day you leave, you won't have learned anything useful that could serve you in a future job. No program, no procedure, you will not have delved into any professional field. You just burned your brain in a call center. You'll easily find work at First Advantage, Customer Care jobs are always available and they'll be happy to hire you if you have your tongue in your mouth, two hands and an opposable thumb, but DON'T. If you plan to work at First Advantage, don't do it, if you already work there, you don't need my review to understand that you have to leave.

Anonimowy

23.05.2023 14:08

Były pracownik

Glad to be the first person to review this pseudo company. I hope that many colleagues and former colleagues (there will be many because the rotation is incredible, as soon as possible everyone quits) will do the same, to prevent other people from being deceived. On the job advertisement it is written that the job involved is background checks, and the knowledge of one or more foreign languages is required. Furthermore, it is made to believe that the job is for the Polish company and that the Customer Service team is a Polish based team. And here comes the first deception, because they will make you believe that you use a foreign language other than English, specifying that English is only used for internal communication, while in reality it will be used 90%, and not only does it not exist a real Polish team, but Cracow CS will be under Colchester CS and will always be treated as a second division team (I was even asked if there is war in Poland lol). In conclusion, the employee finds himself in a real call center, where, according to the needs of the moment, he will have to take phone calls to assist customers with regard to procedures for which no training is provided. Therefore, not only is the employee not trained, but he does not receive any assistance or help (there are chat Teams where in theory you should receive help, but nobody is able to help apart from a couple of willing people who are not able to help everyone). Moreover, the poor customers are in the hand of people who have not been trained to help them and have to improvise having no idea what to say. As if that weren't enough, managers are lobbying for people to always be available on the phone and not put themselves in codes that don't allow them to receive calls. You can have some unpleasant conversations with your online manager if you go to the bathroom or take a too long break after the call to complete the ticket, or if you need to write some emails. Additionally, team leaders can listen in on the call as it happens and change the phone program settings to let you take a call if they feel your break or after call work is too long. The managers deserve a separate discussion. They are of no use because they don't know the procedure at all, if you need them they don't respond to your requests at all, they only show up to write nonsense like "Good job, fantastic team, your effort was not unnoticed" etc. and, as I said before, to apply pressure if you don't take enough phone calls. The atmosphere is bad, and whoever dares to express dissatisfaction in chat is immediately taken aside and scolded because it ruins the atmosphere of the team. The only people I admire are the online workers, some despite the sheer lack of support from managers put a lot of effort into helping their colleagues as much as possible. I do not recommend this company to anyone, not even as a first job, because you will not have any concrete experience and it will absolutely not be expendable on your CV, on the contrary, it will make you feel ashamed. Any company is better than First Advantage, indeed, it is better to stay at home and invest in some courses.