For our Client in Triciti we are searching for people ready to embrace the position of:

Travel Consultant

Gdynia
Obs/64/03/2017/AŁ

Obowiązki:

Main responsibilities:

Answering calls and responding to e-mails
Following prescribed processes, Rebooking, Cancellation, Schedule change, Name change, Luggage – EMD, Meals and Seats, Error messages on site, Service Packages, Etrack – Emails, XCL insurance, Insurance, Bag. Insurance, Bag on site, Seat on site, Monitor automated ticketing process, Handling rejected PNRs, WIAS fraud control, DX Transmit Sabre, Adding Infants and other core customer requests
Providing customers with all requested information and relevant information regarding updates to bookings
Liaise with all relevant departments to resolve customer issues: e.g. fulfillment and escalation desk
Monitor and action assigned queues
Provide e-ticket confirmations to customers
Identify issues for escalation and pass to relevant team or person for resolution

Wymagania:

Requirements:

Oferujemy:

Our Client offers:

Travel Consultant