Production Support Analyst/Specialist

Successful candidate will have an opportunity to develop within the team from respectable company from banking sector.

Providing full scope of the day to day Production Support service including resolution of the live incidents as well as post-resolution problem management activities
Establish a good understanding of the key system components and functionality
Investigate live incidents of a functional nature – working closely with System Production Support technical team members and project team
Take ownership of live issues and incidents, liaising with project team and Subject Matter Experts
Support up coming releases, paying attention to the impacts new functionality will have on the production service
Support the onboarding of new customers and familiarity with the testing processes – will be required to support urgent production verification tests
Support static data maintenance

Good analytical and investigative skills
Exposure to the Business Analysis standards
Technical knowledge would be advantageous (familiarity with Oracle Database, Unix/Linux system administration skills)
Experience with complex system implementations and organizational processes
Good interpersonal skills, ability to communicate and negotiate
Ability to work under pressure and to a tight deadline
Fluency in English

Knowledge of Payment business area and relevant product including knowledge of SEPA Credit Transfer, Direct Debit and related banking transactions is desirable but not essential
French knowledge

Individual approach to each employee
Stable and long-term cooperation
Benefit package (MultiSport card, private medical care)
Work in an international environment
Possibility to choose type of contract
Unlimited growth and development opportunity
Opportunity to work with a leading provider of engineering and technology consultancy in Europe (Alten Group)
Referral program
Social events
Relocation support

System Analyst (Payments)

Kraków

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System Analyst (Payments)

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System Analyst (Payments)