The Danish Crown Group is a global meat processing company and among the largest in its field - the largest pork exporter in the world and a significant player in the European beef market. The company has above 130 years of tradition, operates globally and has approx. 25,000 employees.

Due to the company's growth Danish Crown is currently opening a new Global Business Center in Cracow. If you want to contribute to new center's creation:

just apply!

Service Desk Specialist with Danish

Kraków
6878

Requirements:

University degree
Fluent spoken and written English
Very good command of Dannish (spoken and written)
Experience in a similar role (preferably in Finance and Accounting sector)
Customer Service experience
Knowledge of SAP as an asset
Experience in working with a ticketing system is an asset

Responsibilities:

Participates in providing 2nd level support service within AP/AR/T&E queries
Opens, monitors, and updates incidents in a ticketing system
Handles and documents all calls in QMS system
Ensures that the resolution is provided in a timely and effective manner
Provides good quality service through phone/e-mail interactions
Strives towards improving First Call Resolution
Develops and maintains support documentation
Trains junior team members

We offer:

Unique possibility to be a part of creating new center where you can build your career together with the company’s development
Possibility to develop in a global, international environment
Opportunity to take part in training programs
Benefits package
Friendly, dynamic and open company’s culture

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Service Desk Specialist with Danish

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