IT Service Desk Analyst with Italian

Gdańsk
PL36577

For our client, well-known company providing outsourcing services, we are looking for a team of IT Service Desk Analyst with Italian

We can offer you a competitive salary (around 500-600 PLN/DAY) and contract via devire for 6 months. You will be responsible for providing first- and second-line processes and technical support to internal staff of the company. You will be recognized as a single point of contact for phone calls and emails from staff regarding IT issues and queries. Working with applications/systems to undertake analysis, diagnosis and resolution of staff IT problems will be your daily basis. You will provide support for basic incident resolution and requests reported.

We offer:

B2B contract via devire (with salary 500-600 PLN/DAY),
6 months contract with extension possibility,
Private health care,
MultiSport Card,
You will take part in creating new workplace in Gdansk

You can find your responsibilities listed below:

Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries
Receiving, logging and managing calls from internal staff via telephone, email, chat, voice mail, self-service etc.
Escalate unresolved calls to the infrastructure support teams
Log all calls in the Service Desk ticketing tools such as ServiceNow, BMC Remedy, HPSM etc.
Identifying the issue and categorizing / prioritizing the incident and service requests
Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
To maintain a high degree of customer service for all support queries and adhere to all service management principles
Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint)
Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.
Being compliant to all process and procedures
Understand the SLA/SLOs of the accounts and work accordingly to deliver service to customers.

We are looking for candidates who:

Speak fluent English and Italian
Have At least 1.5 year of previous IT Service Desk and/or Call Centre experience is required
Are Available to work in 24*7 rotational shifts
Have an ITIL Foundation Certification (is preferable but not essential)
Have technical knowledge on troubleshooting Windows/MAC OS and Office applications (is preferable but not essential)

Aplikuj

IT Service Desk Analyst with Italian

Oferty wybrane dla Ciebie