Employment form: Pełny etat
Required experience: 0-2 lata
Offered salary: 6 000 PLN - 7 000 PLN

IT Analyst (Dutch OR Danish OR Slovak)

We are delighted to present this opportunity for our multinational IT services client, who is looking to recruit an IT Analyst with Dutch or Danish language skill.

IT Analyst (Dutch OR Danish OR Slovak) (Kraków, 2956499)

Kraków
IT/A_Kraków

As an IT Analyst you will be Responsible for:

Mandatory Language: (Dutch OR Danish or Slovak)

Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users
Route problems to internal 2nd and 3rd level IT support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention’s.
Responds to telephone calls, email, chat, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on S
Perform user account management activities , Escalate complex problem to appropriate support specialists
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
presentation graphics, database management systems, electronic mail, and communications)
Troubleshoot client software and basic network connectivity problems
Identify, evaluate and prioritize customer problems and complaints
May train users and operators on a limited basis and/or may write training procedures
Participate in on-going training and departmental development
Provide knowledge transfer of EUC operations

As an IT Analyst you must have:

Phone & Chat support experience necessary.
Technical helpdesk or technical call center experience is necessary.
Disciplined, systematic problem solving skills required.
Hands-on work experience with the following:
Windows Operating systems
· Clients: Windows7, Windows 8, Windows 10 & MAC
· Knowledge of Active Directory, Exchange
· ITSM ticketing tools such as Remedy & Service Now
· User account creation for Active Directory, Exchange Mailboxes, Distribution lists
Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
Internet browsers (e.g. Explorer, Chrome, Firefox),
Troubleshooting VPN issues
Support for laptop, desktops, and printers
Handheld device support - Iphone and Ipad
Others: Adobe Acrobat and other common desktop applications like Winzip, etc

Benefits:

Competitive salary plus bonus
Full time employment contract in regular working hours
Good opportunities to develop a professional career in a global company
Work in dynamic international environment
Internal training and language courses
Private medical care
Life insurance
Gym membership

Aplikuj

IT Analyst (Dutch OR Danish OR Slovak) (Kraków, 2956499)

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