As a Customer Experience Professional at Honeywell Industrial Automation, in Katowice, Poland, you will be responsible for Order to Cash process, ensure performance standards are met and maintained to achieve the business objectives and reach a high customer satisfaction index. Supporting customers from various countries across Europe will give you a chance to use your language capabilities on day-to-day basis. This is a hybrid role, 3 + 2 days model. Our Safety and productivity solutions helps create faster, more seamless, agile, and efficient supply chains, better protect human health, improve worker safety, and help meet sustainability goals by leveraging connectivity, advanced data analytics, software, robotics, sensors, advanced materials and integrated human and automated systems.

Customer Experience Professional

Katowice
HRD221648

Obowiązki

Pre-Order Entry: Gather and provide timely customer information, maintain data, and handle special requests
Order Entry: Efficiently process customer orders, resolve issues, and schedule as needed.
Backlog Management: Liaison between departments, facilitate issue resolution, and manage orders effectively
Claims Management: Handle disputes and financial claims, ensuring swift resolution
Continuous Improvement & HOS: Apply process improvements and support automation projects
Taking ownership on creating and maintaining complex orders for Projects Team
Transformational Projects, Process Maintenance, Training & Audit: Provide training, support quality audits, and drive team improvement

Wymagania

High School Diploma required
Business fluent in written and spoken English
3+ years Customer Support and/or equivalent in supply chain / order management / OtC related experience
Strong knowledge/experience with CRM/ERP system business processes
High level of MS office skills (Excel, Word, Outlook, PowerPoint)

Oferujemy

Comprehensive induction, ongoing training and development to set you up for success
Company subsidized medical care, life insurance, multi-sports card, bravo recognition program
In-house and external learning platforms (Udemy) with unlimited access to give you opportunities to develop
Cross-functional exposure & opportunity to become a Subject Matter Expert (SME) to ensure you gain multilevel competences
Company paid pension contribution (PPK) to help you plan for the future

Aplikuj

Customer Experience Professional

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