Customer Care Specialist with foreign languages - Order Entry (m/f/d)

Wrocław
Oferta wygasa za:14 dni
Tryb pracyHybrydowa
Rodzaj umowyUmowa o pracę
Tryb rekrutacjiRekrutacja stacjonarna
Wymiar etatuPełny etat
BranżaHotelarstwo / Gastronomia / Turystyka
Podsumowanie oferty pracy

Your responsibilities

  • Ensure accurate and timely order processing - enter sales orders into the system based on customer purchase orders.
  • Case management - sort and classify incoming cases to ensure proper processing.
  • Problem Resolution - independently address issues encountered during order processing.
  • Ensure compliance with policies, procedures and regulations – maintain a strong focus on compliance with company policies.
  • Champion a customer-focused mindset – supports positive customer and patient outcomes and contribute to a customer-first culture including resolving customer complaints and claims efficiently.
  • Collaborate with co-workers and internal stakeholders to resolve issues - actively engage with cross-functional teams to resolve operational challenges.

Our requirements

  • Experience in order processing / sales support / customer service or similar.
  • Very good English language skills (B2/C1).
  • Additional foreign language skills (preferably Czech or French) would be a strong asset.
  • Good knowledge of MS Office.
  • Experience in the SAP environment would be an asset.
  • University degree.
  • Willingness to work in a hybrid mode (40% from the office, 60% from home in a week).

Benefity

Spotkania integracyjne
Kawa i herbata
Ubezpieczenie na życie
Parking dla pracowników
Dofinansowanie biletów do kina, teatru
Inicjatywy dobroczynne
Owoce
Elastyczny czas pracy
Karta sportowa
Strefa relaksu
Napoje
Prywatna opieka medyczna
Dofinansowanie szkoleń i kursów
Program poleceń pracowników
Strefa z grami
Dofinansowanie nauki języków obcych
Brak dress code'u
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