Maintenance & Support Engineer

About the project

Your responsibilities

• Troubleshooting and resolving software and database related issues within agreed timeframes and in line with internal Maintenance & Support processes,
• Resolving incidents through system, application logs and other available data analysis,
• Ensuring proper performance of IT supported systems,
• Standard and ad hoc reporting,
• Cooperation with the technical field team.

Our requirements

• Minimum 1-year experience in an IT support role,
• Communicative English – at least B1/B2,
• Willingness to work in a shift system – 24/7 on rotation,
• Communicative Polish.,
• Minimum knowledge of network concepts (TCP/IP),
• Knowledge of MS SQL / Postgres databases and Linux and Windows 10/11 + Windows Server operating systems
• Experience in Second Line IT support,
• Working in ITIL framework experience,
• Jira service desk knowledge,
• Knowledge of Redis / UYUNI / Ansible / Salt Stack

What we offer

• Great, supportive team
• Mentoring and free access to e-learning platforms
• Flexi-Time & hybrid working
• As preferred either Employment Contract or B2B cooperation
• Private medical care with family option
• Life and accident insurance
• IT Events & conferences (hackathons; .NET Developer Days, etc.)
• Multicultural work environment
• International assignments and projects
• Casual dress code and plenty of free parking spaces (when working from the office)