IT Support Specialist

About the project

Your responsibilities

• Set up workstations and keep them running smoothly
• Solve problems with hardware and networks
• Deal with the whole process of buying, replacing, and keeping track of hardware and software
• Provide technical support for all sorts of software, mobile devices, and other hardware issues
• Help out remote users with their problems
• Respond to requests and issues in a timely manner
• Try out new technologies
• Be responsible for ticket progress, monitoring, and escalation process

Our requirements

• At least 2 years of experience in IT Support
• You’re a wizard with operating systems like MacOS, iOS, iPadOS, Windows, Windows Server, and Android
• Fixing up computers is your jam, and you get the whole ICT system thing
• You’ve got chops with Microsoft Intune for patching and configuring
• You are familiar with EntraID
• Google Workspace and Microsoft 365 are your playgrounds
• You can break down tech talk into plain language that everyone understands
• You’ve been in the trenches with deployments and vendor collaborations
• Creative problem solver and eager to learn
• Ability to juggle tasks and stay chill under pressure
• Your English is fluent and you are ready to communicate like a pro