Oferta opublikowana06.03.2024
Oferta wygasa28.05.2024
Tryb pracyhybrydowa
Rodzaj umowyumowa o pracę
Tryb rekrutacjirekrutacja stacjonarna
Wymiar etatupełny etat
Branżasprzedaż i obsługa klienta
Your responsibilities
- Provides advanced support to key account customers on technical design details, technical guidance, and supports the deployment and configuration of Equinix digital products
- Serves as an advanced advisor on mid/large sized customers on supporting wide-ranged technical customer matters, such as: when and how to consider expanding their platform, how to adopt new features, and when to upgrade software and/or hardware
- Hosts trainings to customers on advanced technical product topics, including new design features and capabilities
- Monitors communications between the customers, Equinix and partners to resolve the customer's advanced infrastructure matters
- Advises the customer on wide-ranged advanced technical matters,
- Serves as a primary focal point for expert technical questions, ideas, and issues
- Monitors advanced customer environments and establishes metrics to assist with the development of recommendations to improve performance of resolving advanced integrated systems and infrastructure
- Shares knowledge and best practices with customers on advanced technical matters
- Creates and contributes to collective knowledge base by adding articles, for advanced internal processes, troubleshooting, and customer facing documentation
- Coordinates actions of the team to ensure customers and internal stakeholders have the information required to make decisions to resolve advanced issues quickly and ensure customers are receiving value from their platform and driving adoption
- Demonstrates advanced knowledge of Equinix virtual products to design, build, and troubleshoot complex design customer deployments
- Articulates expert level knowledge of Equinix products and technical domains including: networking, security, cloud, data science, compute, application development, and enterprise applications
- Builds strong working relationships with technical counterparts while supporting advanced customer accounts in their use of Equinix digital products
Our requirements
- Bachelor's degree or equivalent experience
- Proven years of professional experience on similar position.
What we offer
- Employment in a stable company with an established position in the market.
- Possibility to work within fast growing world’s 500 Fortune digital infrastructure company.
- Challenging job in a dynamic, professional, international and multicultural environment.
- Possibility to participate in company sponsored trainings package.
- Employee Assistance Program – assess to free counselling legal and financial consultations and crisis intervention.
- Paid employee referral program.
- Opportunity to work in supportive, inclusive environment with People-Centric Culture.
- Competitive salary and yearly bonus as well as a well-defined career path shaped to the individuals career focus & priorities.
- Attractive benefits package: premium private medical care, life and accidence insurance, employee stock program, Multisport card, lunch passes, celebration bonus.
Benefity
Spotkania integracyjne
Karty na posiłki
Kawa i herbata
Ubezpieczenie na życie
Inicjatywy dobroczynne
Karta sportowa
Napoje
Prywatna opieka medyczna
Dofinansowanie szkoleń i kursów
Program poleceń pracowników
Brak dress code'u
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Job Summary
The Technical Account Manager (Post Sales) is a seasoned experienced professional that provides on-going technical customer account support while working on problems within a diverse scope. Focused on mid/large strategic customer accounts to ensure the investment value of Equinix services. Onboards and advises customers during installations and configurations, engages managed service offerings, trains customers on technical product topics (including new features and capabilities) and serves as a seasoned technical advocate for assigned customer accounts.
Klauzula informacyjna