Our Client is one of the biggest players in the BPO services. Currently, we are looking for candidates for the position of:

Procurement Deputy Operations Manager

Location: Lodz

Responsibilites:

Managing and monitoring operations
Managing department SLA and BBSC indicators
Managing Team Leaders to provide professional service to customers
Driving actions improving customer satisfaction
Providing professional support and guidance to Team Leaders
Managing customer relationship and expectations
Assuring adherence to procedures and high level of process quality in the department
Coordinating productivity and profitability improvement actions of S&P department
Developing key talents and potentials in the team
Identifying structural issues and implementing improvements
Leading projects and/or coaching project leaders
Assuring monitoring, analyzing and solving problematic issues
Securing knowledge management within the department
Handling and preventing customer complaints and escalations
Supporting Operations Manager in daily activities
Identifying and exploring new business opportunities
Organizing and performing regular interactions with operational staff (skip-level meetings, MBWA etc.)

Requirements:

Approximately 4 years of leadership experience (3 years of experience as a Lead, 1 years of experience as a Manager of Managers/Leads)
2 years of experience in BPO/SSC
Experience in procurement area would be an asset
Proven ability to manage department SLA and BBSC indicators
Ability to identify innovative improvement opportunities and coordinate their implementation
Customer orientation and experience in maintaining relationships with client on managerial level
Drive for results
Personal efficiency and time management
Interpersonal and motivational skills
Excellent communication skills
Networking skills
Independence and decision-making skills
Pro-active and preventive approach in problem-solving
Self - independent process management
Analytical skills & eye for detail
Focus on quality
Stress resistance
Fluent English (verbal & written)

Our Client offers:

Career in the multinational company
Unique opportunity to take part in international controlling projects and gain experience with various businesses
External and internal trainings programme
Salary adequate to candidates competencies
Set of social packages to choose from

Initial applications and CVs in English and Polish should be e-mailed to:

Aplikuj

With the note in the topic: Procurement Deputy Operations Manager

Prosimy o zamieszczenie w dokumentach aplikacyjnych następującej klauzuli: „Wyrażam zgodę na przetwarzanie moich danych osobowych i wprowadzenie ich do bazy danych firmy Gravet Consulting Sp. z o.o. z siedzibą w Łodzi, ul. Sienkiewicza 13, w celu przedstawiania mi ofert zatrudnienia, zgodnie z przepisami ustawy z 29.08.1997 o ochronie danych osobowych (Dz. U. z 2002 r. nr 101, poz. 926 z poźn. zm.). Przyjmuję do wiadomości, że przysługuje mi prawo wglądu do treści moich danych oraz ich poprawiania.”

Procurement Deputy Operations Manager

Łódź

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Procurement Deputy Operations Manager

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Procurement Deputy Operations Manager

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