G-force Recruitment is a Polish recruitment company specialized in matching international personnel to vacancies that require native command of a language other than Polish. Working for major international companies throughout Poland, our clients include IT outsourcing centres, customer services departments, call centres and other Business Process Outsourcing (BPO) centres which are looking for multilingual staff.

For our client we are looking for:

(Junior) Salesforce Analyst

Ref. Nr: JSA/MBA/2012

Location: Poznań

Tasks:

Actively monitor and work on SFDC related incident tickets and provide response and resolution based on published SLAs
Actively participate and work with business analysts and business teams (where needed) to understand and document technical requirements for salesforce.com customizations, enhancements/ features and integrations related to resolving incident tickets
Manage operational requests and assist in the escalated triage of support issues, working with diverse user groups
Analyzing the code base and providing root cause analysis before routing the service requests to Tier 3 team
Create and maintain run books for roadmap projects and critical functional modules that require monitoring
Provide configuration support for weekly/monthly enhancement releases

Your profile:

SFDC Developer certification is a big plus (DEV401)
Experience with Salesforce Email2Case Agent & Email Services
In-depth understanding of the capabilities and constraints of the Salesforce CRM application with a good understanding of the business processes (Sales & Service)
Experience with Salesforce-CTI Integration is a plus
Workflows
Knowledge of data migration & integration tools and methodologies
Proven knowledge of the software and systems development life cycle; experience with enterprise-level integrations involving business-critical systems, sound understanding of architectural components used within Salesforce.com including the ability to architect and design smaller scale solutions
Master’s Degree with 3+ years of IT experience including 2 years’ experience in administration and development of Salesforce.com applications

Website: www.g-force.com.pl

Facebook: http://www.facebook.com/gforcerecruitment

To apply, please send your application with reference number

JSA/MBA/2012

to the following e-mail address:

itAplikuj

We kindly ask you to include in the CV the following clause: I agree for processing my personal data and putting them into a database of G-Force Sp. z o.o. with headquarters in Warsaw, Wiśniowa 40 B lok. 10 in order to present me a offer of employment, in accordance with the provisions of the Act about the Personal Details Protection dated 29.08.1997 (Dz.U. z 2002 r. Nr 101, poz. 926 z poź. zm.). I note that I have a right of access to the content of my data and their correction.

(Junior) Salesforce Analyst

Poznań

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(Junior) Salesforce Analyst

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(Junior) Salesforce Analyst

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