G-force Recruitment is a Polish recruitment company specialized in matching international personnel to vacancies that require native command of a language other than Polish. Working for major international companies throughoutPoland, our clients include IT outsourcing centres, customer services departments, call centres and other Business Process Outsourcing (BPO) centres which are looking for multilingual staff.

IT Help Desk Shift Lead with German

City: Kraków

Nasz klient oferuje:

position with a market leader company
work in vibrant, multinational environment
competitive salary

Zadania:

To provide technical expertise to the help desk team
To ensure continuous improvement of services provided by the help desk team
To provide telephone support to customer end users
To provide Problem Management System support activities
To evaluate technical skills of the help desk team
To develop and maintain training plan
Liaison between help desk and other groups on technical support issues
To update, organise,create an easy electronic access to all help desk documentation, including manuals, scripts, processes, process flow charts
Work closely with help desk manager to implement technical action items related to the help desk
To manage small help desk related projects
Documentation of help desk processes
To provide hardware, software, network problem diagnosis and resolution via the telephone for customer end users

Twój profil:

Requirements for Candidates:

very good knowledge of English
very good knowledge of German
experience in supervisory of IT Customer Service / Help Desk (mandatory) - min. 1-2 years
ability to resolve complex problems
knowledge of Microsoft environment
high level of interpersonal skills

Dodatkowe informacje:

Additional information - Martyna Borawska - Aplikuj

To apply, please send your application with reference number MLP/HDSF/GER/KRK/2012
to the following e-mail address:

itAplikuj

IT Help Desk Shift Lead with German

Kraków

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IT Help Desk Shift Lead with German

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IT Help Desk Shift Lead with German

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