IT Help Desk – Krakow, Poland

Summary:

We know that our success and market leadership depends entirely on our ability to attract, train and retain talented employees. Are you highly motivated, driven to achieve, team-oriented, ready to take advantage of unique opportunities and dedicated to customer satisfaction? Then you have come to the right place!

The successful candidate will be part of a service desk team responsible for the “Level One” Help Desk support of the company\\\\\\\'s IT infrastructure by troubleshooting network problems, carrying out routine configuration and installation of necessary software/hardware solutions.

This is an excellent opportunity for a person with exceptional time management and communication skills and an enthusiasm to work in a dynamic environment. The applicant should be flexible, proactive and be able to work independently as well as part of a team.

Essential Position Responsibilities:

Ensure maximum availability and efficiency of the LAN and WAN in a client server architecture for several locations and systems
Perform and/or oversee Hardware and Software requirements of the businesses
Manage, maintain, upgrade and troubleshoot LAN\\\\\\\\WAN including firewall, remote access, anti-virus, patching, etc.,

- Conduct and verify the validity of daily backups

- Maintain and support all databases, applications and interfaces

Set-up of all types of hardware (Servers, Storages, etc.)
Installation and upgrades of all company software
Break-fix of both server and desktop hardware and software
Provide one-on-one assistance for all internal and external end-users

- Responsible for the operation and maintenance of the Telephony system

- Maintain site licenses for department/organization

Travel to regional offices to provide on-site assistance

Essential Position Requirements:

Minimum 3 years’ experience working in a similar role for a large organization
Familiarity with Windows servers and VMWare technologies
Prior experience in supporting, implementing and/or administering networks
Good knowledge of IP addressing and TCP/IP networking
Extensive knowledge of backup solutions, operating systems, software packages, and software utilities
Demonstrated ability to work independently with minimum supervision
High standard of ethics, very good interpersonal and communication skills
Strong analytical and problem-solving skills

Education:

Master\\\\\\\'s degree in the related field, preferably Computer Science or Engineering
Fluent in English

To express interest in this position, please submit your resume in English to: Aplikuj

IT Help Desk – Krakow, Poland

Kraków

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IT Help Desk – Krakow, Poland

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IT Help Desk – Krakow, Poland

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