For our Client - international ITO Centre, we are looking for people who are ready to take a position of Customer Service Advisor German Speaker.

Job Description:
- undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact,
- accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages,
- proactive flagging incidents where no knowledge solution was found,
- meeting or exceeding the level of Service when responding to all incoming incidents,
- accurate and timely hand off to other resolving teams

Requirements:
- excellent German language skills both verbal and written
- very good English skills
- excellent verbal and written communication skills,
- professional telephone manner,
- basic experience in Windows NT/2000/XP, MS Office, MS based applications,
- basic technical support experience an advantage but not necessary,
- flexible, well-motivated team player, ability to work under pressure

Benefits:
- professional development in a dynamic, growing business.
- competitive salary with attractive benefit package.
- free private medical care
- multisport card – unlimited access to over 2 660 sports facilities (fitness clubs, swimming pools, etc.) throughout the country
- tickets to cinemas and theatres
- additional life insurance
- participation in prestigious international projects.
- excellent working atmosphere

Send us your CV today, so that we could contact with you promptly!
If you are interested in this job position, please send us your resume in English with reference number (6-26-18586/GW) in the subject of mail on the following address: Aplikuj

Customer Service Advisor German Speaker

Kraków

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Customer Service Advisor German Speaker

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Customer Service Advisor German Speaker

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