Opteam is an international recruitment company which has 25 offices in Finland with offices in Poland, Slovakia and the Philippines. Opteam offers a wealth of solutions from long-term training and development projects to rapidly arising staffing needs. We are an international labour market expert, committed to ensuring a better and fairer work place for all. Our unique service concepts are designed to offer a robust response to the fluctuating demands of the global marketplace.

Currently, for one of our Customers, international comapny which offer global network services, we are looking for:

VOICE MACD SPECIALIST

Work place: Bratislava/Slovakia

JOB DESCRIPTION:

The candidate will be responsible for handling customers’ Move, Add, Change and Disconnect (MACD) requests.
Part of the process contains initiating procurement requests and responding to escalations, expedites and reworks on daily basis.
The job also includes the following:
• Managing own work, efficiency and quality in order to provide outstanding customer support
• Closely co-operate and share knowledge on site information with vendors and technicians
• Meet the required / requested time limits
The successful candidate will be able to recognize and respond to problems and identify/develop possible solutions or alternatives.

Working hours: 3 shifts

REQUIREMENTS:

· University degree

· basic familiarity with voice and/or data services

· bi-lingual fluency (English ↔ Slovak written & spoken)

· excellent communication and interpersonal skills based on professional manners to be able to communicate on all levels

· PC skills: Microsoft Word, Excel, Power Point (Advanced), PC hardware

VOICE MACD SPECIALIST

Bratislava

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VOICE MACD SPECIALIST

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VOICE MACD SPECIALIST

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