For Our Client, newly opened SSC in Szczecin, we are searching for motivated candidates for the position of

Service Desk Agent
Location: Szczecin

Key responsibilities:
− Provide support and resolution of interaction failures on first call in a professional, rapid, tactful and emotionally controlled manner
− Interact with customers via telephone, ticket system etc. and provide service support and issue solving abilities
− Identify, evaluate and prioritize customer issues, complaints and service requests and formulate plans of resolution
− Ensure all support calls and e-mails are answered and resolved within the agreed time scale and logged appropriately
− Maintain regular, effective communication with customers about updates and completing progress/status up-date reports
− Prove contribution to better helpdesk performance by initiate process or similar improvements
− Participate in on-going trainings

Requirements:
- High School Diploma / Bachelor Degree in finance or accounting of
advantage
− Less than 1 years experience in helpdesk activities
− Experience of working in a shared services centre, within complex, large volume environment is an advantage
− Demonstrate service recipient orientation, strong interpersonal and communication skills
− Ability to professionally handle a high volume of calls with exceptional service recipients skills in a high stress environment
− Ability to perform several tasks simultaneously, work independently as well as within a team
− Ability to work in a multicultural environment
− Operate in a dynamic, fast moving and changing environment
− Effectively communicate in business English (oral and written skills) across the finance organization

If you are interested in this job opportunity please send us your application documents to: Aplikuj

Service Desk Agent

Szczecin

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Service Desk Agent

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Service Desk Agent

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