DUTIES AND RESPONSIBILITIES

Establish and maintain professional communication & excellent partnership with customers, 3rd party service providers, distributors, business contacts, team members
Report all relevant service activity as per requirements, to ensure updated and accurate service data in the service system
Manage, coordinate & motivate the internal and/or external Field Service teams ensuring maximized operational efficiency and continued quality of service support to both internal & external customers
Provide distributor and 3rd party service supplier technical and operational consultancy
Look after sales and performance through distributors and 3^rd party service suppliers, ensuring the appropriate contractual levels of activity
Look for opportunities to grow direct sales, through service contracts and achieve sales targets
Support and help to identify new sales opportunities, work with customers or service providers to define new service package offering aligned with customer expectation and within the frame of commercial strategy.
Ensure compliance to all Quality system requirements that are applicable to Field team
Responsible for achieving Field related objectives including KPI’s. Manage and provide activity, equipment and reliability data to the division and business when requested
Control Field Service expenses and revenue in compliance with budget and forecast
Coordinate and execute Field Corrective Actions on electro mechanical medical devices as per defined service requirements and customer contractual agreements in the defined area of responsibility

JOB REQUIREMENTS

Education/Experience

This function requires a technical degree (preferably medical instrumentation or electro-mechanics) or equivalent through experience
Excellent engineering background and experience as service engineer on electro mechanical devices
Previous experience in after sales support of electro-mechanical devices
Ability to prioritize and communicate effectively
Customer facing skills
Ability to manage through people
At least basic financial, commercial and accounting knowledge
Ability to run and lead projects, Lean Manufacturing is an asset
At least 3-5 years supervision experience (management of small team is encouraged)

Skills

Principles of electronics, electro-mechanics, mechanics, ESD protection/requirements

Ability to use of common hand tools, sharp cutting tools as well as crimpers and soldering equipment.
Ability to use assembly test fixtures and measuring equipment.
Good written and verbal communication skills.
English - excellent

Możesz złożyć cv również bezpośrednio na naszej stronie: http://www.ubpconsulting.pl/cp/j/7700/a/4/field-service-supervisor-medical-devices-eastern-central-europe

Field Service Supervisor (Medical Devices) – Eastern & Central Europe

Warszawa

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Field Service Supervisor (Medical Devices) – Eastern & Central Europe

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Field Service Supervisor (Medical Devices) – Eastern & Central Europe

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