HSBC Service Delivery (Polska) Sp. z o.o. is a part of HSBC Holdings plc, the parent company of the HSBC Group, headquartered in London. The Group serves customers worldwide from over 6 300 offices in over 75 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa. HSBC is one of the world’s largest banking and financial services organisations. Currently, we are looking for a candidate for the position of: Payments Specialist – Call-Back and Referrals (French Speaker) The jobholder needs to process dematerialized payments instructions in a workflow tool and assure that the process is followed and that procedure is in place and complied. Key Accountabilities: - Calling back HSBC customers from France when required to annihilate any fraud attempt - Analyzing referral cases identified upstream in the process and clearing them by calling the customer - Working on multiple systems - Identifying and escalating potential blocking points to Team Leader - Delivering high quality client services - Working effectively in a team environment Requirements: - Fluent French language skills - Good English - Higher education - Customer driven approach - Good analytical skills, with the ability to multi-task and manage several applications - Very good interpersonal, oral and written communication skills - Ability to work within international environment - Ability to work under time and stress pressure - Experience in banking or back office operations with product knowledge covering payments will be an advantage  The Company offers: - Stable job in professional team, - Interesting path of career in an international organization, - Consistent scope of responsibilities, - Private health care, employees’ benefits.  If you are interested, please send you CV to: Aplikuj Please, attached in your CV the clause: „I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the Personal Data Protection Act as of 29 August 1997, consolidated text: Journal of Laws 2015, item 2135 as amended.”
1st line support with French
Kraków
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1st line support with French
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1st line support with French

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