Customer Care Specialist 2nd level with Russian

Duties & Responsibilities
 Provide 2nd level technical support and information in response to inquiries, concerns and requests about products and services
 Provide support after projects’ productive start
 Handle incoming requests from customers, assign priorities, ensure that issues are resolved and document them in internal ticketing tool
 Prepare internal and external reports, create and improve reports and analysis
 In charge of small code enhancement
Requirements
 Fluent language skills in Russian, English and Polish
 Graduate/student of computer science/IT or other technical related studies
 An additional European language will be an asset
 First Experiences in a similar job, ideally in IT Customer Service
 Very good computer skills (MS Office Products)
 General knowledge of Databases (SQL), Network (VPN, Firewall, HTTPS, FTP)
 Basics of any programming language (Java or Python preferably)
 High analytical skills

Intersested? Please, send your CV via gowork!

Customer Care Specialist 2nd level with Russian

Kraków

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Customer Care Specialist 2nd level with Russian

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Customer Care Specialist 2nd level with Russian

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