SPANISH IT Helpdesk Customer Service Agent- Katowice

WiPjobs

Katowice

2016-09-19

Description

  • Handling incoming phone calls / e-mails from customers regarding technical issues related to: hardware, software and network
  • Delivering professional and prompt service to the customers
  • Keeping records of all customers’ enquiries in the reporting system
  • Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem
  • Sending more complex enquiries to the relevant IT Support Team

Preferred Skills

  • Fluent knowledge of Spanish (B2 level)
  • Communicative knowledge of English
  • Excellent verbal and written communication skills
  • Professional telephone manner
  • Basic experience in Windows XP (Windows 7 would be an advantage), MS Office, MS based applications
  • Technical support experience would be an advantage but is not necessary
  • Flexible, well-motivated team player, ability to work under pressure

What we offer

  • Work in multinational company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
  • Clearly defined career path (experts or managers), wide range of trainings - over 20 000 online trainings and books also available at home, trainings in classroom, funding for learning foreign languages
  • You will learn best practices and global business from experts. Over 900 certificated professionals in the field of e.g. ITIL, Vmware, Citrix, Oracle Database
  • You will work in an inspiring atmosphere. We work together and celebrate together - Theatre, employee volunteer program, integration events, sports events (basketball, volleyball) - everyone will find something for themselves!
  • In addition to the salary you will receive attractive benefit package (medical care for whole family, life insurance). You can recommend friends in Referral Program and collect awards!
  • Our offices are conveniently located with “Bicycle-friendly” certificate!
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