Dyna Consulting is an independent recruitment agency providing services for personal counseling, job placement, and headhunting. We specialize in direct search of candidates for managerial and specialist positions across the country and abroad. We successfully implement the national and international projects with a high degree of complexity.

For our client, we are currently looking for:

ITIL Incident Manager

Region: Bydgoszcz/Poland

Responsibilities:
Executes the Incident Management process tasks in adherence with global and local requirements.
Coordinates and manages the Incident Management process activities across the global factory and with external suppliers to agreed global and local SLAs.
Escalates risks and issues to the Incident Management Regional Process Owner.
Supports Incident Management reporting (KPIs and customer SLAs).
Assists the Incident Management Global and Regional Process Owners in driving Service management best-practice and ITIL process standardization.

Qualifications:
Ability to speak English B2+ ( second foreign language: German/ French would be a plus).
University degree in IT Discipline or equivalent in years of progressive experience in enterprise level IT environments.
Minimum a year of Change/Incident/Problem Mgmt or Project Mgmt experience.
Working knowledge of Incident/Problem/Change Management frameworks such as ITIL v3, TQM or ISO 9000:2000 (certification not required, but is a plus).
Proven communication skills with multiple levels of an organization, including interaction with senior level business partners within the company.
Strong influencing and relationship management skills.
Excellent ability to manage multiple high priority efforts/ competing priorities and flexibility to adjust to changing requirements, schedules and priorities.

We offer:
Attractive salary.
Relocation bonus.
Stable employment in a professional environment.
Constant improvement of professional qualifications.
Attractive package of benefits including medical care.
Comfortable work environment.

Please send your CV to: Aplikuj

ITIL Incident Manager

Bydgoszcz

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ITIL Incident Manager

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ITIL Incident Manager

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