Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide.

Technical Helpdesk Associate with French

Primary location: Kraków, Opolska Street

Primary Duties and Responsibilities:

To provide 1st line technical support; answering support queries via phone, email, web and Chat.
Support must be provided in French
To maintain a high degree of customer service for all support queries and adhere to all service management principles.
To allocate more complex calls to the relevant 2^nd level Support members.

Requirements:

Very good level of French
Intermediate level of English
Strong customer service skills
Motivation to learn and work in a service desk environment

We offer

Very attractive salary and additional benefits
Full time and part-time opportunities depending on candidate’s availability
Very good training package, not only at the beginning but also during the whole duration of employment
Friendly, professional and international environment
Great opportunity to grow inside the company

We will provide you with relevant trainings, up to date tools and support from the Managers. Join the world’s leading enterprise for business process and document management today!

Xerox Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox Business Services, LLC may request such accommodation(s) by calling 1-866-419-2226.

Technical Helpdesk Associate with French

Kraków

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Technical Helpdesk Associate with French

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Technical Helpdesk Associate with French

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