Our Client who connect people with the world\'s greatest travel possibilities by retailing travel products and providing distribution and technology solutions for the travel industry. Our client has approximately 9,000 employees in more than 55 countries. Our Client’s teams around the world work together to support travelers, travel agents, corporations, government agencies and travel suppliers. Our Client hired people who take initiative, are resourceful and innovative, and are passionate about what they do. In return for their hard work and dedication, our Client provide our employees with countless learning and growth opportunities, a healthy work-life balance and a fun, yet productive, work environment. At this moment for our Client we are looking for persons on following position:

Product Support Specialist with Danish

Duties:

under direct supervision, responsible for responding to routine customer inquiries regarding products
analyzes problems using diagnostic tools to identify problem area(s) and recommend corrective action
recommends solutions to customer application questions
maintains log of problems so that recurring problems can be reported to product development
follows-up and escalates unresolved problems to ensure resolution is accomplished
tracks calls to identify trends
provides feedback to internal departments and to customers
provides back up to other desk within the Software Help Desk

Requirements:

bachelor or master degree

professional fluency in writing and spoken Danish
freely communication in writing and spoken English
experience in customer service area will be an obligatory
experience in travel industry will be an asset
ability to work effectively in a team environment
ability to analyze problems, identify key problems and make decision to sole problems
excellent customer service skills

Our Client offer:

private healthcare for employee and his/her family
memberships in sports clubs or other social clubs, tickets to entertainment or sporting events etc.
life and long-term disability insurance
significant resources for formal training
great carrier path

If you\'re ready to discover how far your talents can take you with our Client please sent your CV to Aplikuj

Product Support Specialist with Danish

Kraków

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Product Support Specialist with Danish

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Product Support Specialist with Danish

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