Pre - Sales Support - German Speaking

Warszawa

Your responsibilities

Pre-Sales Administration and Transactions Coordination
Coordinates all pre-sales activity for small- and medium-size customers
Collects complete and correct data upfront
Validates data for accuracy
Keeps systems up-to-date with customer information and legal documents
Manages cases according to regional Case Management guidelines
Oversees quote approval process
Assists with New Customer set up
Handles escalation between Sales Support and other internal groups
Operates in the optimized case load range
Works on small projects in addition to everyday role
Customer Engagement
Follows up with customer on required documents and missing information
Ensures Customer PO compliance
Follows up on orders
Assists with customer questions via email or phone
Assists with gathering preliminary QBR info
Complex Deal Support
Project manages single country, large, complex deals
Manages all changes and keeps the quote and documents up to date
Engages cross-functional teams to coordinate requirements against deadlines
Data Integrity
Handles Internal Service Tickets to resolve Credit and Billing issues
Executes Data corrections in Siebel based on fall out report
Facilitates SFDC opportunity management by cleaning up opportunities based on guidelines
Process and Policy Adoption and Reinforcement
Trains Sales reps on new tools, processes, and policies
Delivers refresher trainings to address knowledge gaps
Communicates process improvements and enhancements to Sales Team
Process and Policy adoption and reinforcement
Trains Sales reps on new tools, processes, and policies
Delivers refresher trainings to address knowledge gaps
Communicates process improvements and enhancements to Sales Team

Our requirements

Language required - German
Proven years of experience preferred
Bachelor's degree preferred

What we offer

As an employee, you become important to Equinix’s success. Details about our company benefits can be found at the following link:

https://equinixbenefits.us.newsweaver.com/icfiles/201/1002910/1057118/1392534/_nw_test_mailing

/716129cdc60ec11cdc7af5fd/2024%20ebook_2.pdf

The Sales Support Associate works closely with small and medium customers and sales reps and delivers value by providing proactive and reactive sales support. This position does require someone who speaks German language.

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Pre - Sales Support - German Speaking

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